Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering Aotearoa’s digital future with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose; connecting Aotearoa so that we can all live, work, learn and play.Te Momo Tūranga | Contract: PermanentTe Wāhi |Where: AucklandTe Pūtake | Why we’re hiring: Chorus is on an exciting adaptive journey, come and join the ride.Te Whiwhinga Mahi| The OpportunityChorus is moving from the building phase of our network to operationalising our assets. It's an exciting time ahead.Being a part of the Customer and Insights team, you’ll analyze customer data to guide internal decision-making. Your role involves setting up, managing, and analyzing research projects to provide deep and actionable insights for the relevant stakeholders. These insights will support Chorus in its customer-focused strategy.Reporting to the Market and Customer Insights Manager, you will be taking a proactive approach which will encompass three key areas:Quantitative / Qualitative Research - Working closely with teams across our business to provide an understanding of telecommunication users supporting product ideation, messaging, and go-to-market efforts. You will provide insights into consumer behaviours and trends, new product development, evolution of existing product propositions, brand measurement, advertising and long-term strategic consideration vs. alternate technologies.Customer Experience Measurement - Working closely with different Programmes of Work, you will identify and test hypotheses for new initiatives.Regulatory end-user Consultation – Chorus is a regulated organisation therefore you will work closely with relevant teams to design and operationalise our regulatory end-user consultations by providing relevant insights.Ō Wheako, ō Pūkenga | Your ExperienceTo be successful in this role, you will bring extensive years of experience in market and customer insights with a successful track record in consumer and market research planning and analysis, initiating and managing primary research projects that deliver successful strategic and commercial outcomes. You'll have strength in analysing and synthesising complex data into actionable strategic, marketing and commercial propositions, coupled with the experience of leading data driven decision making.You have an excellent understanding of Customer Satisfaction NPS frameworks and platforms, and your ability to define frameworks for cross journey/channel customer experience measurement. Your ability to connect with others, convey ideas effectively (both written and verbal), and collaborate seamlessly will be instrumental in achieving success.We look for capability and welcome and embrace endless potential. That means we're still interested in hearing from you, even if you don't tick every single one of the boxes above. So, what are you waiting for? Show us what you’ve got.Mō mātou | About usIt’s all about our culture, our people say it’s one of the best around. We’re proud of that. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.We are on an exciting journey of becoming a more adaptive organisation in the way we are structured and the way we work so your growth mindset, curiosity and enthusiasm to learn will make you feel right at home.Nōu te mana | Work your way9-5 not working for you? That’s ok. We encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot!He Wāhi Whakaōrite Whiwhinga Mahi. We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive. Please let us know of any accessibility requirements you would like us to consider in order to support you with your application.Come and join us, apply today.Required SkillsRequired Experience