Company DescriptionWaipapa Taumata Rau | The University of AucklandThe University of Auckland is New Zealand's leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ's largest employers.Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.Job DescriptionTe Whiwhinga mahi | The opportunityWe seek two Junior Communication Automation Specialists to join our Student and Academic Services team. In this role, you will support the communication automation function in the Student Experience Centre. Working closely with the Communication Automation Specialists and Service Partnership team, you will create communications campaigns and assist in delivering holistic customer experiences. You'll gather and analyse data to inform digital communication activities, and use these insights to enhance campaigns for our internal and external stakeholders.Other responsibilities include:
Work with our analyst to ensure the data is correct and accurate.
Identify operational opportunities that align with the division's objectives and individual goals while adhering to University policies and procedures.
Troubleshoot issues and implement solutions as needed.
Provide services in a respectful manner and support the use of the te reo Māori language in their work.
Build and maintain positive relationships with colleagues at all levels to support the division's goals and foster a positive work environment.
These are both full-time, 37.5 hours per week, on a 12-month fixed-term contract. The salary range for this role is $68,600 - $84,700 per annum, depending on experience and qualifications.For more detailed information on the role accountabilities and requirements, please review thisHe kōrero mōu | About youAs our preferred candidates, you will have experience in communications and marketing, particularly in automation or a similar environment, including platforms such as Eloqua, Campaign Monitor, Marketo, etc. You will have excellent relationship-building skills, using these along with your strong interpretation skills to develop, implement and/or enhance current processes and systems.Our suitable candidates will meet the requirements below:
Comfort working with large datasets and databases for business purposes.
Understanding of automated communication and marketing campaign principles.
Basic knowledge of Communication and Marketing Automation infrastructure.
Experience in planning and managing your workload within a complex environment.
Interest in learning about te ao Māori and cultural competency within a team.
Understanding and commitment to cultural diversity and inclusion principles.
Desire to promote Kia Whakamana i te Tangata.
Familiarity with cross-functional team ways of working in an agile environment.
Understanding of how to improve service performance based on operational drivers.
Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.The University is committed to providing an excellent working environment through the following:
Flexible employment practices (including working from home and flexible hours)
Up to 6.75% company superannuation scheme
A competitive salary with five weeks' annual leave
In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.For more information, please visit .Me pēhea te tuku tono | How to applyApplications must be submitted online by the closing date of Thursday 8th May 2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.Please note that we may close the advert earlier if we find a suitable candidate.We will begin our shortlisting process on the 23rd of May 2024.Please reach out to Clodagh Higgins via for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.Additional InformationEquityThe University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go toThe University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit
