Duty Manager - Sudima Queenstown Five Mile

Hind Management

Queenstown, Otago
$52,000-58,240 per year
Permanent
Full-time

2 months ago
Apply easily

Who We Are - Ko Wai MātouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.About The Role - Te mahiThis is a full time role for an experienced Duty Manager in an exciting new 4.5 star hotel.You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.Responsibilities | Ngā haepapa

Daily planning for guest arrivals and departures
Smooth and accurate check in and out process
Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out
Promptly handling any guest issues and ensuring an effective service recovery
Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors
Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa
Assisting with the smooth and efficient running of the hotel in the absence of Senior Management

RequirementsAbout You | Ko Koe Tēnei

Minimum 3 years' experience working within a Hotel Reception environment
Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
Strong communication skills – both written and verbal
Leadership skills
Excellent time management abilities
IT literate works with accuracy with the ability to spot errors.
Current General Managers Certificate is essential.
Valid First Aid Certificate or willing to obtain.

The hourly rate for this role is $29.70BenefitsWe are all valued | He kura te tangata

Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Free onsite parking
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.E manawanui ana tātou | We careKa mahi tahi tātou | We work togetherKa whai tātou i te tika | We do the right thing

Hind Management