Night Guest Service Agent - Sudima Auckland City
Hind Management
- Auckland
- $26.46 per hour
- Permanent
- Part-time
- Smooth and accurate check in and out process.
- Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out.
- Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
- Attend ongoing training.
- Communicate professionally with other hotel departments.
- Maintaining the reception area.
- Advising on and arranging reservations and accommodation.
- Ensure Health and Safety standards are being met and reported as per policy.
- Confident, well motivated, enthusiastic and determined.
- Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
- Strong communication skills - both written and verbal.
- Takes pride in work and has exceptional attention to detail.
- Excellent time management abilities.
- Have a thorough knowledge of the area including local amenities.
- Flexibility to work outside normal hours as required. (which may include early morning starts, late finishes, weekends and public holidays).
- Can work on a rotating roster.
- NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
- OR least one year of relevant experience may substitute for the formal qualifications listed above.
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free life cover, Digital Will & Best Doctors teleservice*