Group Insurance Administration Support

Auckland
Permanent
Full-time

16 days ago

Job Description:Aon is in the business of better decisions:We all know life can change in an instant and Aon are here to help and support you through it. AON is a leading insurance broker who are about doing things right by you. Our brokers provide the clarity and confidence you need to make insurance decisions.With our commitment to your development, this career pathway could see you progress into various roles within the AON business. We have teams based locally and around the globe, so joining the AON team means you have access to a range of knowledge and skill sets across various fields.What’s in it for you?At Aon, we don’t just offer a job—we offer a long-term career and work life balance. Aon employees are offered a competitive salary and a standout benefits package including fully subsidised health, life, trauma, and income protection insurance, plus exclusive discounts on travel cover and digital Will services.With early Friday finishes, free flu shots, and a strong focus on wellbeing and career development, you’ll thrive in a supportive environment that values balance, growth, and making a real impact to the lives of our customers.About the RoleJoin Aon’s close-knit Auckland team and be part of a nationwide network of 50 local branches supporting communities across Aotearoa. As part of our Health, Wealth & Benefits team, you’ll play a key role in supporting around 6-7 of our team across the country, helping to deliver exceptional service to our portfolio of group clients. You will be managing Employee Benefits Insurance plan renewals, co-ordinating underwriting, assisting with managing claims, and day to day customer enquiries.This is a great opportunity for someone proven experience in group insurance (life & disability) administration, ideally some experience with group health insurance, who enjoys variety, values collaboration, and takes pride in delivering high-quality work. You’ll be working alongside the National Administration Services Manager, Account Managers, and our insurance partners to ensure our clients receive the best possible support and is a fantastic opportunity to grow your career within Aon!Some of your responsibilities will include:

Manage the administration of a portfolio of Group Insurance clients:

In conjunction with Account Managers and Insurer partners, process annual renewals and prepare renewal documentation.
Process member communications following renewals (e.g. member certificates, and other benefits on offer).
Co-ordinate medical underwriting.
Assist with claims management.
Manage incoming requests and communications from group insurance clients and insurers.
Collaborate with the Group Administration team and Account Managers, showing care, diligence, and professionalism in all interactions.
Keep client records up to date using Outlook and network drives.

What we are looking for:We’re after someone who brings a strong administrative background and a passion for helping others. You’ll be confident working independently and also thrive in a team environment. You’ll have:

experience in group insurance, with a solid understanding of all aspects of group insurance processes.
Ideally, some experience with group health insurance products and administration
Proven ability to build and maintain strong relationships with both internal and external stakeholders.
Excellent written and verbal communication skills.
Strong proficiency in Microsoft Office, especially Excel.

How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation onAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Please note - No agency candidates or calls required#LI-VM1 2565499

Aon

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