Out of Home Customer Manager (Auckland)

Unilever

  • Auckland
  • Permanent
  • Full-time
  • 1 day ago
Looking for Your Dream Job? Join The Magnum Ice Cream Company!The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company.​ A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.​ Because we know, life tastes better with ice cream.​ABOUT THE MAGNUM ICE CREAM COMPANY:The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers.​ Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.​With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.We dream big but keep things simple to act fast.​If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!JOB PURPOSE:Externally facing, the role supports the OOH Customer Lead by managing key customers, developing strong working relationships with key contacts, as well as leading the customer agenda internally within the NZ Ice Cream business. The Customer Manager is responsible for supporting the delivery of the P&L for the total OOH channel, including turnover, profitability, trade spend, and market share delivery, while building, negotiating, and executing the commercial joint business plan with key customers.WHAT WILL YOUR MAIN RESPONSIBILITIES BE (BUT NOT LIMITED TO): ​
  • Manage a portfolio of OOH Customers across Convenience, P&C (Petrol & Convenience), ELITE (Entertainment, Leisure, institutions, travel & education) and HORECA (Hotels, Restaurants, Cafes).
  • Support new customer acquisition and business development opportunities by partnering with the field team.
  • Collaborate with the CSP (Customer Strategy and Planning) Managers to align field execution with customer strategies, shopper activations, and channel P&L objectives.
  • Conduct business/category reviews with key customer contacts and support the development of Joint Business Plans to drive sustainable growth.
  • Ensure ROI criteria are met for trade investments and capital placements.
  • Deliver key commercial targets including turnover, profit, trade spend, and market share growth for Ice Cream in New Zealand.
  • Delivery of turnover, customer profitability, and total trade spend budgets for OOH Ice Cream alongside the Customer Lead with focus on key Customers that this role has sole responsibility.
  • Support the Customer Lead with day-to-day administration with regards to total OOH channel operations (e.g., promotional evaluation, assets, data maintenance ).
WHAT YOU NEED TO SUCCEED:EXPERIENCES & QUALIFICATIONS:
  • 3+ Years of business experience, preferably cross-functional with Customer facing and Category experience with a proven track record.
  • Experience across NZ customers in a Customer Manager capacity. creating/delivering a pricing and promotional strategy.
  • FMCG or similar Retail industry experience, with experience in data analytics & reporting.
  • Experience in FMCG Account Management.
  • Great Networking abilities.
SKILLS:
  • Strategic Thinking - Strong commercial acumen with the ability to translate customer and channel strategies into actionable field plans.
  • Customer & Relationship Management - Proven experience in managing key customer relationships and supporting teams to build strong store-level partnerships.
  • Business Development - Skilled in identifying and converting new business opportunities, with a growth mindset and hunter mentality.
  • Field Execution Excellence - Deep understanding of in-store execution standards (e.g. Perfect Store, NPD launches, TDP expansion) and how to drive them through the team.
  • Analytical - Ability to analyse and work with large extracts of data to draw insights and recommendations
  • Planning & Organisational Skills - Experience in setting up call cycles, territory structures, and ways of working that improve efficiency and execution.
LEADERSHIP:
  • You are an inclusive motivator of people. Your team delivers with real passion, growing and learning from each other whilst delivering quick wins.
  • You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenges with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
Critical Behaviors
  • Outcome Owner: We face facts and take accountability for results.
  • Nimble Learner: We constantly learn and experiment to drive performance.
  • Consumer Love: We get on the frontline – deeply understanding our consumers
  • Market Maker: We are market makers – driving category growth with our customers.
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?To apply, you must do so online. Please do not forget to upload your CV and a motivation letter.Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.As publicly announced, Unilever will separate its Ice Cream business which is expected by the end of 2025. This role will transfer to the new Ice Cream company.For the recruitment of this position, we would like to emphasize that local conditions apply to the position.Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact .#TMICCUnilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.

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