Customer Service Representative
- Auckland
- $30.78 per hour
- Permanent
- Full-time
- Close to home on Northshore? Interest in Farming/Gardening?
- 6 month assignment, may extend or go permanent!
- Albany/Rosedale area - off Constellation, free onsite parking!
- Up to $30.78/hr (incl 8% hol pay)
- Free onsite parking (a big plus in Rosedale)
- Cafes 2 minutes away
- Work through to 2026
- Recognised international brand, the leading supplier worldwide
- Flexibility if time needed for eg Dr's visit - work as a team
- Product and systems training (SAP is used), google sheets - meets/hangouts
- Opportunities for growth, possible extension to 12 months or even permanent
- A great team! Yourself, one other CSR and a CSR Team Leader
- An international company headquartered in the US, my client is a leading manufacturer of a range of products that service the needs of those using outdoor equipment
- An importer and distributor in NZ, reporting through to Australia, this company has just had a bumper year, with more to come!
- You will be supporting the needs of their existing dealer network which ranges from large well known retail stores to specialist stores that stock their range of products
- Resolve customer enquiries regarding company products and ensure on-time delivery of products
- Troubleshoot to determine root cause of customer concern and provide support
- Order management, review inventory availability and coordinate logistics
- Enter customer contact details into Customer Relationship Management software (SAP is used, but any ERP experience will suffice as systems training will be provided)
- Customer follow-up, communicating delivery dates and explaining backorders
- Investigate and resolve inquiries related to order fulfilment, debits, credits and returns
- Monitor open orders and scheduled shipment dates to expedite as needed to meet customer expectations
- Develop great working relationships with both internal and external customers who are located nationwide - urban and rural sectors!
- Will have customer service 'product/delivery' based experience (not from just the service sector or a Call Centre)
- Will enjoy being part of a small vibrant busy but relaxed team
- Have a quality focus and excellent problem solving skills
- An interest in the great outdoors would be helpful!
- Systems savvy, great documentation, listening and phone skills, being able to resolve issues and multi-task