WMC - Service Representative

• Responding to inbound calls, emails and escalating as required
• Manage and dispatch work orders, liaising with clients, field staff and subcontractors to ensure timely delivery of services
• Monitor and track job progress through Microsoft Dynamics
• Ensure compliance with Health & Safety standards. Company processes and policies
• Perform accurate data entry, record keeping, interaction note entry and jeopardy management of the job lifecycle.

• Proven experience in providing quality customer service through sound communication and customer management skills, including issue and conflict resolution. Think outside of the box.
• Proven team player, able to work toward common goals and participate in quality improvements
• Demonstrated keyboard skills, proven speed in typing and competence in operating computerized systems such as databases, email and Windows driven packages
• Ability to rapidly acquire knowledge (or already have knowledge) of service and products
• Ability to work unsupervised and effectively in a fast-paced environment, demonstrating independence and drive and ownership and commitment

• Competitive salary and employee benefits, including Marram health care benefits and discounted holiday homes
• Opportunity for career growth with structured frameworks and supportive-inclusive team
• Valued and respected position, with supportive and experienced team
• Work for a major ASX-listed company

Downer Group