Service Team Manager

Robert Walters

Auckland
Permanent
Full-time

13 days ago

This role offers the opportunity to make a significant impact by leading a client services team, driving a Person Directed Service model, and achieving agreed outcomes for client success. The successful candidate will be instrumental in supporting the delivery of key priorities, promoting efficient, effective and cost-appropriate service delivery.What you'll do:As a Service Team Manager, you will play a pivotal role in operational management across the service area. You will lead your team with empathy, providing clear direction and communication. Your commitment to continuous improvement will drive positive change within the organisation. You will actively plan and manage resources, ensuring optimal delivery of rehabilitation services across the area. Your ability to develop collaborative relationships will enhance understanding of client services, building efficiency within the organisation.

Plan and manage resource allocation ensuring optimal delivery of rehabilitation services across the area
Regularly review Salesforce to ensure service wait times and queues are managed within KPI targets
Support the development, implementation and embedding of processes and procedures for consistency in practice
Forecast staffing requirements through optimal scheduling for fluctuations in resource demand
Lead and motivate the team by providing clear direction and communication
Contribute to the design and implementation of career development strategies with support from People and Performance
Initiate and embrace positive change driving a culture of continuous improvement
Develop collaborative relationships within and across the organisation to enhance understanding of client services

What you bring:The ideal candidate for this Service Team Manager role brings demonstrated leadership experience with an ability to inspire teams. You have excellent interpersonal skills that allow you to connect with others easily, fostering collaboration within your team. Your ability to work independently, establish priorities, and demonstrate excellent judgement skills sets you apart. An interest in staff engagement and cultural change reflects your commitment to creating a positive work environment. Your excellent communication skills enable you to articulate ideas clearly, both verbally and in writing.

Demonstrated leadership experience with an ability to motivate teams
Background in rehabilitation would be beneficial
Excellent interpersonal skills with an ability to build collaborative relationships
Ability to work independently, establish priorities and demonstrate excellent judgement skills
Interest in staff engagement and cultural change
Excellent communication skills, both written and oral
Experience with Microsoft suite applications; understanding of Salesforce CRM application would be beneficial

What sets this company apart:Our client is a leading organisation that puts people at the heart of everything they do. They design services that meet people's needs now and in the future, bringing people, ideas and resources together in new combinations to make change happen. They believe in co-design through effective engagement and collaboration. They are adaptable, acknowledging the changing world around them and innovating to move forward. They deliver on their promise and hold themselves responsible, being honest, candid, transparent and respectful in all aspects of their work.

Robert Walters

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