Guest Service Ambassador - Auckland CBD

• Premium corporate environment - be the face of a world-class workplace experience.
• Grow your hospitality career - access NZQA qualifications, apprenticeships, and formal career pathways.
• Enjoy great perks - health insurance discounts, free uniforms, and a supportive team culture.

• Greet and escort guests with warmth and professionalism, ensuring a memorable arrival experience.
• Provide concierge-style support including room setups, IT assistance, and catering coordination.
• Maintain immaculate reception and waiting areas, ensuring a premium presentation at all times.
• Respond to guest requests and feedback with discretion, urgency, and care.
• Collaborate with internal teams and service providers to deliver a seamless guest experience.

• Proven experience in a guest-facing role, ideally in a 4- or 5-star hospitality or corporate environment.
• Strong communication skills and a warm, professional presence.
• Computer literate with experience using Microsoft Office, booking systems, and phone systems.
• Flexible, reliable, and able to multitask in a fast-paced environment.
• Immaculate personal presentation and a genuine passion for customer service.

• Training & Development: Online learning, NZQA qualifications, and apprenticeships.
• Career Progression: Formal career paths within Compass Group.
• Recognition: Star Awards, Service Awards, and performance bonuses.
• Health & Safety: A strong focus on your wellbeing.
• Discounts: Health insurance, gym memberships, optometry, and more.
• Site Perks: Free uniforms, on-site parking, and access to premium amenities.

• We are New Zealand's leading and largest provider of food and support services across multiple industries.
• These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
• We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

Compass Group