Customs Support Specialist
- Auckland
- Permanent
- Full-time
- Under direct supervision, support delivery of customs and trade compliance processes and activities to optimize service and cost performance for customs clearance
- Perform assigned tasks of generally repetitive nature for import/ export documentation such as receiving, reconciling, consolidating/ summarizing documents and information
- Undertake data capturing activities, feed data into customs operating system and set up master data for transactions
- Screen paperwork, update documentation and support in documentation archiving processes
- Execute filing of customs entries and post-entry work/ transactions
- Maintain customer part lists
- Support/ maintain operational systems as per instructions
- Execute back-office duties such as scanning, filing, reporting, etc.
- Regularly update shipment information and physical status
- Gather required information for duty, tax and billing issues/ discrepancies to support other team members
- Collect data to draft reports and updates for performance monitoring to support other team members
- Follow defined processes, systems and methods for delivery of assigned tasks
- Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance
- Research, identify and obtain the permits, licenses, and certificates required for customs clearance and general customs formalities
- Advice customers on legal (e.g. trade compliance - shipments to sanctioned countries) and customs topics
- Contact customs authorities