Policy Operations Specialist

Suncorp

Auckland Christchurch
Permanent
Full-time

4 days ago

We're proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand's most trusted names in insurance - working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you'll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.We have an opportunity to join a talented, highly motivated and engaged team as Policy Operations Consultant Specialist in Auckland. You will be responsible for providing outstanding customer service to both internal and external customers through timely, accurate and efficient processing and delivery of all tasks within the Policy Operations team.Key Responsibilities

Providing support and training to meet development needs of the wider Operations team, creating a high performing environment.
Assist team manager with operational related tasks reporting on productivity and results, complete these tasks in their absence.
Provide an escalation point for consultants to support with the resolution of complex tasks/queries providing a solution for our customers, both internal and external.
Actively identify opportunities for business enhancements within operations, deliver & promote solution orientated responses
Support and implement SOP's where required, review and update at 6 month interval or
Support the completion of allocated tasks and activities within agreed service guarantee time frames meeting targeted efficiency & productivity measures.
Respond to written emails and telephone communications from internal & external customers, intermediaries & other service providers, if required.
Processing of Bulk scheme facility claims as required.
Policy & client changes/maintenance, performing all allocated tasks and activities within agreed service guarantee time frames and whilst meeting targeted efficiency & productivity

Skills and Experience

Product knowledge of SuncorpNZ Insurance, specifically Commercial Insurance (including Business Property, Contract Works and CMV)
Superior data input capability in both volume and accuracy
Organisation and time management skills to provide accurate high-volume work output
Sound database knowledge
Technical proficiency - proven ability to grasp new system and process requirements.
Understanding of relevant industry legislation
General insurance market understanding
Proven ability to work as an effective team member within a service centre environment
Previous experience with Suncorp NZ systems and processes e.g. Solvit, CommIT, etc
Customer service skills
Computer, Microsoft Word, Microsoft Excel, and Administration skills to a competent level
Written and verbal communication skills together with numerical skills

If this opportunity sounds like the challenge you have been looking for please apply online today.

Suncorp

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