Technical Support Engineer
Humanforce
- Christchurch
- $65,000-75,000 per year
- Permanent
- Full-time
- Ready to be the friendly face of our customer service team? As part of the Humanforce support team, you will be the go-to person for our clients, providing responsive and effective assistance.
- Get ready to be a problem-solving pro! You will troubleshoot issues and communicate solutions to clients clearly, and in an easily understand way.
- Get the opportunity to become a Tech Guru! You will install and test the Humanforce application and related hardware and software, ensuring that our clients have a seamless and satisfying experience.
- Love coaching and teaching? You will identify training needs and provide personalised coaching to clients to help them become Humanforce pros.
- At Humanforce, we are all about teamwork and collaboration. You will work closely with management to address client escalations and ensure that our clients are happy and satisfied with our service.
- Deep knowledge of the Windows OS, Android/iOS, and web browser environments.
- In-depth knowledge of web browser troubleshooting tools
- An understanding of databases and database engines. Working knowledge of Microsoft SQL Server, including writing queries utilising multiple tables.
- Knowledge in networking and commonly used network protocols (TCP/IP, HTTP, TLS/SSL, RDP/RemoteApp, SMTP)
- An understanding of file transfer protocols like sFTP
- Experience using client remote access software like ConnectWise Control, TeamViewer etc.
- Experience supporting and troubleshooting a web application delivered via the web browser necessary
- Experience in web development highly regarded, including frontend frameworks like Angular or jQuery, or backend frameworks like .NET MVC/.NET Web APIs.
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
- A flexible working environment (Minimum 2 days a week in the office for customer facing roles)
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to Go1 Learning
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (know great people, be rewarded)
- A fun and friendly culture working with passionate and talented people
- A work environment where you can genuinely improve the world of work!