Service Delivery Manager - Team Leader

New Zealand
Permanent
Full-time

6 days ago

Job Category: Sales, Marketing & Product ManagementJob Description:

Permanent, full-time position

Excellent staff benefits * Internationally renowned and global industry-leading companyAbout FUJIFILM Business InnovationAt FUJIFILM Business Innovation New Zealand (FBNZ), helping Kiwis work smarter isn't just what we do-it's who we are. For over 60 years we've partnered with businesses of all sizes, tackling challenges head-on and delivering real solutions that make a difference.Our approach is simple: we solve problems. Whether it's automating complex workflows, enabling seamless collaboration, or delivering industry-leading cyber security, IT and print solutions, we work side by side with our customers to ensure they're equipped to succeed. From small enterprises to large corporations, we've earned the trust of organisations across New Zealand who depend on us to keep them ahead of the curve.At FBNZ, you'll be part of a team that sets the pace for the industry-driving change and shaping the future of how our customers work. If you thrive on solving problems, pushing boundaries, and making an impact, this is the place for you.About the roleOur FUJIFILM Business Innovation team in Wellington is looking for a Service Delivery Manager to join their team. This leadership role is pivotal in ensuring the effective delivery of services and solutions to our valued customers while leading and motivating a high-performing service team.This role would be responsible for providing efficient and effective sales operations support, customer support, and administration services to the Wellington Strategic Team.Other duties include:

Project management for implementation of equipment as required (including attending meetings and site visits and liaising with different parties involved)
Driving operational excellence and continuous improvement across service delivery functions
Managing escalations and issues, ensuring prompt resolution and customer satisfaction
Overseeing the implementation of equipment and solutions, including project management, customer meetings, and coordination with internal and external stakeholders
Ensuring accurate and up-to-date customer records in CRM systems
Lead the Service Delivery Team, ensuring strong performance, collaboration, and customer focus

Skills & experienceWe are looking for someone with exceptional organizational skills and high attention to detail. Along with this, you will have:Strong leadership and team management skillsExcellent customer relationship and stakeholder management skillsA proactive, positive, and solution-focused mindsetExcellent communication skills, both written and verbalLogistics knowledge is advantageousMS Excel skills to Intermediate level preferredBenefits

Superannuation contributions (on top of KiwiSaver!)
Fully funded Southern Cross Health Insurance (Regular Care for you and your family)
Annual Health & Wellbeing Subsidy
Generous Long Service Awards
Birthday Leave and other special leave days

This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on 19th September 2025. Get in touch with us today!Please note that applicants with the right to work in New Zealand will only be considered for this position!

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