Lounge Supervisor - Emirates Lounge, Auckland Airport

Compass Group

  • Auckland
  • Permanent
  • Full-time
  • 1 month ago
Lead with elegance. Deliver world-class hospitality.📍 Auckland International Airport
🕒 Full-time Position - Availability on Weekends is a MUST
💼 Compass Group NZ - Business & Industry SectorWhy you'll love working with us
  • Deliver luxury service - be part of a premium lounge experience for Emirates' elite travellers.
  • Lead with pride - guide a high-performing team in a prestigious, fast-paced environment.
  • Enjoy exclusive perks - AVSEC clearance, health insurance discounts, and access to airport amenities.
He angitūtanga | The OpportunityWe're looking for a confident and service-driven Lounge Supervisor to join our team at the Emirates Lounge in Auckland International Airport. You'll lead a team that delivers exceptional food, beverage, and customer service, ensuring every guest enjoys a seamless and luxurious pre-flight experience. This is your chance to represent one of the world's most iconic airline brands in a leadership role that blends hospitality, teamwork, and excellence. The successful candidate MUST be able to work during weekends.Ko ō kawenga | Your Responsibilities
  • Supervise daily lounge operations, allocate tasks, and support team performance.
  • Deliver transformational customer service that reflects the Emirates brand.
  • Oversee food and beverage service, including alcohol service and dietary requirements.
  • Maintain a clean, safe, and hygienic lounge environment to premium standards.
  • Support rostering, stock control, and team training in collaboration with the Lounge Manager.
He kōrero mōu | About You
  • A natural leader with strong communication skills and a passion for premium hospitality.
  • Previous experience in a similar supervisory or lounge role.
  • Holds a General Manager's Certificate (Liquor Service) and can obtain AVSEC clearance.
  • Physically fit, reliable, and thrives in a fast-paced, customer-focused environment.
  • Flexible, proactive, and committed to delivering excellence every day.
Ngā painga | Benefits & Perks
  • Training & Development: Online learning, NZQA qualifications, and apprenticeships.
  • Career Progression: Formal career paths within Compass Group.
  • Recognition: Star Awards, Service Awards, and performance bonuses.
  • Health & Safety: A strong focus on your wellbeing.
  • Discounts: Health insurance, gym memberships, optometry, and more.
  • Site Perks: Free uniforms, AVSEC clearance support, and access to airport amenities.
Mō mātou | About Us
  • We are New Zealand's leading and largest provider of food and support services across multiple industries.
  • These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
  • We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
  • Our people are awesome, they breathe life into our brands and make great things happen!
  • Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
  • We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
Successful candidates will be able to satisfactorily pass a police clearance.Applicants for this position should have NZ residency or a valid NZ work visa.Ready to lead with excellence?Click 'Apply Now' or contact our recruitment team at recruitment@compass-group.co.nzGreat People, Real Opportunities.

Compass Group