Front Office Team Leader

Wellington
$27.68 per hour
Permanent
Full-time

13 days ago
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Company DescriptionNovotel Wellington: Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.Job DescriptionAt Novotel Wellington, we believe it’s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we’re looking for the next passionate leader to join our Front Office team!If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.Key Duties

Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Assists in conducting training for all Front Office employees.
Directs daily front office operations.
Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
Attends to credit problems.
Ensures efficient and courteous service.
Ensure effective communication of new and updated information regarding policies, rates and general hotel information
Supervises front cashiers and helps out with accounting problems.
Controls hotel duty keys and floats whilst on duty.
Performs any other duties as directed by the Front Office Management.
Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

This is a full time (40 hours per week) role working across a rotating 7 day roster, waged at $27.68 per hour.Qualifications6–12 months of experience in front office operations (supervisory experience preferred)Highly motivated and enthusiasticStrong team player with great communication skillsProactive and able to take initiativeExcellent organisational skillsA current NZ Restricted or Full Driver’s LicenceA current NZ General Manager’s Certificate (or ability to obtain)LCQ Certification (or ability to obtain)Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidaysAbility to oversee the hotel in the absence of the management teamNZ residency or a valid permanent NZ work visa (please note: we are unable to provide immigration support or sponsorship for this role)Additional InformationAt the Novotel Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:

Learn your Way - Earn while you learn through access to the Accor Academy
Complimentary meals while on shift
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Access our generous Parental Leave Scheme
Join in on staff celebrations and get recognised for your tenure.
Accor's refer-a-friend bonus
Uniform provided & laundered
Access to our Employee Assistance Program

Join us at Novotel Wellington, where your career journey is as exciting as the destination!Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Novotel