Senior Keyworker - Kaimahi Matua

Auckland City Mission

  • Auckland
  • Voluntary
  • Full-time
  • 23 days ago
  • Full Time
  • Application Closes 12 Sep 2025
  • Auckland - Auckland
  • Social Worker
Senior Housing Keyworker - Supportive Housing Kaimahi MatuaAbout the roleAs Senior Keyworker for the Supportive Housing team, you will be a leader within the team and offer practice guidance, mentoring and training to Keyworkers. You will work alongside the Supportive Housing Manager to ensure high quality service delivery, and engage in collaborative, equity-based and professional practice. You will carry a caseload of whānau living at HomeGround and will be expected to organise and lead key activities such as case reviews, client file assessments, and health reviews. Based at the HomeGround building, this role offers the opportunity to be apart of innovative Housing First mahi grounded in the Tāiki valuesWe value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment.Duties
  • Provide mentoring, guidance and training for Keyworkers.
  • Actively participate in the leadership of the Supportive Housing team.
  • Oversee and support a complex caseload of whānau, record goals, risks and develop safety & support plans as needed.
  • Work from a trauma-informed, harm reduction and Housing First approach, with a focus on supporting whānau to sustain their tenancies.
  • Role-model and lead inclusive practice and ways of working, ensuring our mahi is guided by our commitment to Te Tiriti o Waitangi.
  • Build and maintain strong relationships and partnerships, with both internal and external services .
Skills & Experience
  • A relevant tertiary qualification, ideally with a focus on social work, mental health, and/or addictions.
  • Ability to provide mentoring, support and guidance to improve team practice and processes, including maintaining high quality client data and information.
  • Previous experience working with clients who have complex needs including trauma, mental health, addiction, poverty, and homelessness, and experience managing a complex caseload.
  • Working from a Te Ao Māori approach to support client hauora and address the harms of colonialism.
  • Aptitude for getting things done through formal and informal channels.
  • Full clean New Zealand Drivers Licence.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.Benefits
  • 5 x 'Mission leave' days, additional to annual and sick leave.
  • Access to EAP & external supervision.
  • Access to kapahaka, and weekly waiata.
  • Ongoing training and development.
  • 15% discount at Auckland City Mission Op Shops.
  • Access to low cost, farm fresh produce on a weekly basis.
  • Close to public transport.
  • Discounted parking at SkyCity.
  • Career progression opportunities.
About the organisationAuckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city's social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our 'why'. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed - for some people, that's simply accessing one of our many services, for others, it's a complex journey with our full support.Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.

Auckland City Mission