Customer Support Coordinator
Geneva Healthcare
- Auckland
- Permanent
- Full-time
- Subsidised health insurance
- Active social club
- A supportive orientation and training programme
- Flexible work environment
- Career development opportunities
- Option to recieve free flu vaccine
- Mentorship programme
- To manage all clients short notice cover with high quality and well trained staff
- Ensure that clients and support workers are communicated with in real time regarding shift/relief change
- Ensure all incidents are documented and managed to prevent serious complaints such as HDC
- Provide high level responsiveness to clients and Support Workers to minimise complaints and incidents
- Providing relief coordination support to the Client Management Team to cover both planned and unplanned leave
- Proven customer service experience in a high pressure environment
- Decision-making Skills - able to accurately assess customers' needs and decide on appropriate action in a timely and professional manner
- Excellent communication skills
- A genuine interest to help others
- A well-developed ability to multitask
- Resilience to push through
- High performance in administrative tasks in line with team functions and areas of responsibilities
- Proven systems and logistical experience