Software Asset Manager | Auckland
Datacom
- Auckland
- Permanent
- Full-time
- Management of the Software Request resolver group in the ITSM technology.
- Maintain the Software Asset Register, and all supporting Proof of Entitlement and Contract evidence, in collaboration with the Software Asset Manager, the customer, application owners, procurement/finance, and contract stakeholders.
- Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
- Apply the software License Reclamation Policy to software inventory.
- Support technical teams to install software through the supply of media and keys.
- Respond to, or escalate, licensing queries from stakeholders.
- Maintain the Software Renewal calendar.
- Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
- Identify and report compliance issues and risks.
- Supply license entitlement and software inventory data to support operations activities.
- Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
- Adhere to the SAM Processes, Policies, and Procedures documented. Identify non-adherence and escalate for review.
- Provide quality customer service.
- Utilise Flexera One, Activate and Cherwell.