
Renewals Manager
- Gisborne
- Permanent
- Full-time
- Free access to Marram health care benefits and discounted holiday homes
- Discounts for Samsung, PB Tech, Gym memberships and more!
- $500 bonus for current employees who refer a friend to Downer
- Progression and development programs on offer including our inspiring leader's programme for top performers
- Develop, track, and optimise annual and multi-year renewals programmes to achieve KPIs and minimise customer impact
- Manage and optimise programmes within a Network Outcomes Contract (NOC) environment, with a strong understanding of integrated planning, outcome-based delivery, and investment optimisation across work categories
- Champion risk-based programme management by identifying high risk sites early, mitigating weather and customer impacts, optimising renewals for best whole of life outcomes
- Lead the use of RAMM and digital data management systems, ensuring data integrity for programmes, reporting, and as-built records in line with Waka Kotahi standards
- Review claims, track budgets, and apply strong commercial acumen to manage variations, costs, and revenue within renewals programmes
- Provide accurate progress reports, validate construction programmes, and ensure high quality as built and completion documentation
- Champion safety and environmental best practices across all renewals, embedding a culture of safe and responsible behaviours
- Proven experience delivering renewals within a NOC environment, with the ability to adapt to evolving IDC requirements
- Technical and digital competence, with experience managing and auditing data quality in RAMM and as-builts
- Strong commercial and financial acumen, including experience managing claims, variations, and cost/revenue tracking
- A proactive, risk-based mindset, with proven ability to optimise programmes and minimise disruption to customers and communities
- Communicate clearly and confidently across all levels of the business