Management Level Senior AssociateJob Description & SummaryKia Ora,Feel empowered at PwC. Our flexible ways of working and adoption of new technologies enable our people to work and live their best. Join us and embrace the exciting intersection of technology and talent.Ngā Kōrero mo tēnei tūranga / About the roleJoin our Internal Firm Services team in Technology Solutions, where we manage and continuously improve the internal systems and business platforms that underpin PwC’s operations. Based in Tāmaki Makaurau / Auckland, this is a permanent, business-as-usual role that supports the day-to-day performance and stability of PwC’s most critical platforms - including the customised Salesforce and Oracle Fusion Cloud solutions that support our client engagement journey.In this role, your responsibilities include:Owning the operational health of CRM, ERP and related systems, providing specialised support to end users and responding to escalated issues and bugsPartnering with Marketing, Sales, Risk, and Finance & Operations teams to ensure smooth end-to-end client lifecycle workflowsInvestigating incidents, following up proactively and driving service improvements where neededTranslating user pain points into system enhancements or backlog items for continuous improvementBuilding strong relationships with internal users, vendors and support teams to improve experiencesNgā pūkenga kei a koe / Skills and experienceTo be successful in this role, you bring:5+ years’ experience in a CRM and/or ERP-related role - either as an end user, implementer, systems admin or technical supportA background in corporate marketing, sales, or finance, paired with proven technical experience with CRM and ERP platformsHands-on experience with enterprise systems such as Salesforce or Oracle Fusion Cloud, including issue resolution, basic configuration or enhancement supportExcellent follow-through, documentation, and stakeholder engagement skills in a service-focused environmentBonus: Experience working in a professional services firm or familiarity with the end-to-end client engagement lifecycleNgā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZUnrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.PwC shows care to employees by providing life and income protection as part of our total remuneration package.PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their childrenEnhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.Digital upskilling through our Digital Academy.Mo te aha tāu e tatari ana? / What are you waiting for?At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit:Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoJob Posting End Date
