Associate Manager - Client Services

Auckland
Permanent
Full-time

2 months ago

Job DescriptionAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description: As an Associate Engagement Manager, you will be responsible for managing a portfolio of business including several large, strategic clients in Telecommunications Sector. You will be part of an Account team responsible for managing the relationship with the customer and driving profitability and growth.You will bring with you a clear understanding of the Telecommunications Sector and contacts with key decision makers.
Location: Auckland, NZRoles and Responsibilities:

Customer Prospecting - Provide client introductions and account context to help efforts in the account portfolio(s) to open diverse service-lines to increase the services footprint.
Opportunity Identification & Qualification - Provide analysis and ground intelligence regarding opportunities in the account portfolio to the Senior Engagement Manager/Client Partner to engage with the client early and strategically.
Proposal Development, Negotiation & Closure- Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different stakeholders such as Procurement, Legal and with multiple units working on the proposal. Perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.

contract negotiations to understand Infosys` position on such matters. Lead negotiations for proposals in one's own portfolio(s). * Account Planning & Review - Work with the Client Partner to develop the Account Plan in conjunction with the other stakeholders.

Account Operations - Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction.
Relationship Management - Handle customer queries / escalations about project executions, as well as negotiations on MSAs and SOWs. Position Infosys as a trusted, easy partner to do business with.

Skills /Competencies:Essential:

Tertiary Qualification in IT / Computer Science / related discipline.
A total of 8+ experience in Consulting and IT Services market.
4+ years 'experience in Account Management / Business Development in New Zealand in the Consulting & IT Services market. Prior experience of managing clients in the Telecommunications vertical would be highly desirable.
Understanding of relevant industry trends and developments. Ability to do consultative selling of outsourcing services and IT Solutions.
Ability to manage operations of client engagements
Strong interpersonal and communication skills.
Open to travel as per business requirements.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”Role Designation2816AAMCS Associate Manager - Client ServicesInterest GroupInfosys LimitedRoleAssociate Engagement ManagerCompanyInfy NewZealand

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