Customer Service Team Leader (PCC, Auckland)

Auckland
Permanent
Full-time

1 month ago

Pacific Coil Coaters, part of Fletcher Building, is a leading provider of pre-painted steel products across New Zealand. We pride ourselves on delivering high-quality solutions and exceptional service to our customers. We're now looking for a passionate and experienced Customer Service Team Leader to lead our dynamic team and drive service excellence.About the RoleAs the Customer Service Team Leader, you'll be responsible for leading a small but high-performing team, ensuring our customers receive outstanding support and service. You'll play a key role in coaching, mentoring, and developing your team, while also managing day-to-day operations and collaborating closely with internal stakeholders.Key Responsibilities

Lead and support the Customer Service team to deliver exceptional service
Monitor team performance and implement continuous improvement initiatives
Handle escalated customer queries and resolve issues efficiently
Collaborate with Sales, Operations, and Supply Chain teams to ensure seamless service delivery
Drive a culture of accountability, teamwork, and customer focus
Report on service metrics and contribute to strategic planning

About You

Proven experience in a customer service leadership role
Strong communication and interpersonal skills
Ability to motivate and develop team members
Excellent problem-solving and conflict resolution abilities
Experience in manufacturing or industrial sectors is a plus
Proficiency in CRM systems and Microsoft Office

What We Offer

Competitive salary and benefits
Supportive and inclusive team culture
Opportunities for career development within Fletcher Building
Access to industry-leading training and resources
Employee benefits including discounts, wellness programs, and more

Ready to lead with impact?
Apply now and be part of a company that values innovation, teamwork, and customer satisfaction.Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don't meet every requirement

Fletcher Building

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