Support Navigator

Victim Support

Wellington
$64,000 per year
Permanent
Full-time

16 days ago

Full Time
Application Closes 19 Sep 2025
Wellington - Wellington City
Telephone Operator

Title: Support Worker, Manaaki Tāngata - Victim Support
Location: Victim Support National Office, Wellington
Salary: $64,000 gross per annum, pro-rated
Hours: 34 hours per week, Saturday 7 - 3.30pm, Sunday 12.30 - 9pm, Monday 9 - 5.30pm, and Tuesday 9pm - Wednesday 7am (overnight shift)About the role | Mō te tūngaManaaki Tāngata | Victim Support, National Contact Service (NCS) provides a nationwide 24-hour response service to victims of crime and traumatic events. We are looking for a permanent Support Navigator to join our NCS team, for 34 hours per week. This is a hybrid working position.This role is based in our National Office in Wellington, and the core responsibilities include:

Answering calls from Police, Victims, Victims of Crime Information Line, employees, and other appropriate lines as advised.
Providing initial screening, intake, triage, assessment, and Support Worker allocation to victims of crime and traumatic events, ensuring that cases are directed to the appropriate area based on needs, requirements, and priorities.
Providing support to victims of incidents classified as low level
Accurate, appropriate and timely entry of records in Victim Support databases and systems.

About you | MōuTo be a member of our dedicated team, we are looking for the following:

Excellent phone manner and communication skills
Good team player with exceptional people skills
Computer literate and proficient with databases, excel and word
Competent at making decisions and prioritising competing tasks and demands, accurately and independently
Empathy and understanding of the impact of crime and trauma on victims

Benefits

Great team culture in an organisation that has a wellbeing first approach
One gifted leave day a year, called Manaaki Tāngata day
A variety of learning and development opportunities across the organisation

Our KaupapaAt Manaaki Tāngata - Victim Support, our mission is clear: to strengthen the mana and well-being of individuals affected by crime, traumatic events, and suicide across Aotearoa New Zealand. By joining our team, you'll play a vital role in creating meaningful change in the lives of those who need it most.Apply Now!The role hours will be: Saturday 7 - 3.30pm, Sunday 12.30 - 9pm, Monday 9 - 5.30pm, and Tuesday 9pm - Wednesday 7am (overnight shift). This is a hybrid position, with some shifts worked from home.Remuneration for the role is $54,400 per annum for 34 hours. (pro rata from the full time remuneration of $64,000). An additional weekly allowance of $50 is also provided for the overnight shift.Don't miss your chance and apply now! Applications will close on 1 September 2025, but interviews and appointments may be arranged as applications come in.If you have any questions about the role or the application process, please reach out to HR@victimsupport.org.nz .Please note that applicants must have NZ residency or a valid NZ work visa. You will be required to undergo vetting by the NZ Police.

Victim Support

Apply Now