Customer Service Specialist - Seeking Expressions of Interest

Mercury

  • New Zealand
  • Permanent
  • Full-time
  • 2 days ago
Please note that the following opportunity does not currently hold any open vacancies - we're preparing to hire shortly and want to connect with great people early.He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Te tiaki i te āpōpō: te tūhono i te tangata me te wāhi i tēnei rā. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.The Opportunity:We are looking expressions of interest for the role of Customer Service Specialist. You'll work with our awesome team and customer base. The Service Hub is the ideal place to start your career in Mercury as it gives you exposure to learn about the various facets of the business!What you will be doing:
  • Work in our contact centre to assist with a variety of enquiries such as helping customers understand their bills, moving services, reporting faults and everything in between.
  • Investigate queries with other departments to ensure a wonderful resolution for our customers.
  • Keeping up to date with product and company knowledge, and other duties as assigned.
We are looking for:
  • Experience in a customer service environment, whether that's retail, reception, contact centres, or hospitality.
  • The ability to look at the big picture and use creative problem solving.
  • Intermediate computer skills, and the ability to learn new programs and databases, and move fluidly between them.
  • Comfortable working to a schedule.
  • A strong communicator with the ability to bounce back from challenging conversations.
  • A friendly and professional attitude is a must!
Need to know:
  • Your shifts will be rostered between the hours of Mon - Fri 7.30am - 7:30pm, and Sat - Sun 8.00am - 8.30pm.
  • You will need to be available to work from one of our swish new offices located in either Auckland or Tauranga.
  • Your induction will consist of a 5-week training period with your new whānau, which will give you the opportunity to learn about all of our great products, and listen to some of our established agents kōrero with our customers, before you take your own first calls supported by your trainers and mentors.
  • You will have the opportunity to work some days from home & the office once you are established in the role (we require you to be full time in the office for at least the first 3 months). This will begin on a trial basis.
  • The start date for this role is not yet confirmed.
Mercury Offers (full benefits are listed on our Career Page):
  • Additional 5 days leave per annum (MyDays)
  • $400 one off tax-free payment towards setting up your home office
  • A diverse workplace where your unique abilities and talents will be recognised and encouraged
  • Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
  • The opportunities, career paths and facilities associated with working for one of New Zealand's multi utility providers
  • Discounted health insurance and free life and income insurance
  • Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
  • Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet
Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.E koekoe te tūī, e ketekete te kākā, e kūkū te kererūEvery voice has its place - and together, we thrive.At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you have a passion for creating Energy Freedom and want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.We are accepting expressions of interest for this great position - with a start date to be confirmed. If you are interested, please submit your application, and a member of the team will be in contact. If you need any support, please reach out to recruitment@mercury.co.nz

Mercury