Salesforce Functional Lead

Deloitte

  • Auckland
  • Permanent
  • Full-time
  • 9 days ago
Company DescriptionJoin us. But be you. At Deloitte, you'll do more than just join something, you'll add something. You've found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?The team you'll join:We help organisation's navigate digital change, regardless of what stage they are on in their digital journey. This spans the full spectrum of digital advice and execution, from helping clients with the fundamental building blocks to embark on digital transformation, through to helping them achieve the big aspirational goals in their digital plans.Job DescriptionThe impact you'll make:As a Salesforce Functional Lead you will join our team in Wellington to help make an impact that matters with our clients and community. In this role, you will be responsible for designing and delivering innovative solutions for complex, large-scale Salesforce implementations. You will be expected to;
  • Lead large-scale Salesforce implementations, using your expert knowledge of service, sales and marketing to help design and implement innovative digital solutions that meet or exceed our client's expectations.
  • Build an understanding of our customer's existing solutions and define the strategic direction and development of their future roadmap.
  • Gather and analyse requirements, leading workshops, configure, customise, test and deploy customised solutions utilising on and offshore colleagues to deliver exceptional value to customers.
  • Be an influential point of contact for client and teams to ensure the right outcomes, realise new opportunities, manage stakeholder expectations and change management tasks.
  • Using your excellent facilitation skills, lead discovery workshops and training sessions with stakeholders and users.
  • Provide post go live support enhancement and maintenance.
QualificationsYour expertise:Bring your expertise in delivering the full lifecycle of a project and see what impact you can make. You will also have:
  • At least 8 years' experience as a Salesforce Functional Consultant
  • Leadership and mentoring qualities, including building and motivating teams, developing people and skills, and practice development are essential.
  • Experience configuring and designing solutions within Salesforce Cloud suite of products -Sales, Service and Experience in particular. Leveraging core declarative Salesforce capabilities to deliver performant and scalable Salesforce solutions for our clients.
  • Business Analysis skills with an eye for detail to translate complex problems into tangible value and functional/technical documentation.
  • Using Service Design skills to help enable customers to think beyond their current environment, focusing on Customer Experience, to draw out requirements and build effective functional solutions.
  • Ability to work in cross functional on and offshore teams to help deliver a single vision focused on client satisfaction.
  • Understanding of SDLC and agile methodologies.
  • Excellent stakeholder management skills are essential, with an ability to understand customer business objectives, issues and provide innovative solutions to client problems.
  • Excellent communication and presentation skills, structured problem-solving skills, and a strong result driven focus
  • Fluent to native level English language skills is a must, both written and spoken
  • Proven ability to effectively prioritise and manage multiple tasks to meet tight deadlines.
  • Salesforce certifications required.
  • Salesforce Administrator
  • Salesforce Advanced Administrator
  • Salesforce Platform App Builder
  • Salesforce Sales Cloud and/or Service Cloud and/or Experience Cloud Consultant
  • Salesforce Business Analyst and/or Strategy Designer and/or User Experience (UX) Designer
Additional InformationMaking an impact that matters, together:We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference.are at the heart of everything we do. Living these values, including 'taking care of each other' and 'fostering inclusion', is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.How you'll be rewarded:We hold a simple belief - that our people's hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection.We offer you:
  • Flexible work arrangements - work in a way that suits you, us and our clients best
  • Subsidised professional qualifications and paid professional memberships
  • Subsidised health insurance
  • Income protection insurance
  • 22 days annual leave
  • Social events, social sports teams, and monthly firm drinks
  • A focus on wellness and well-being
  • Community focused volunteer days
  • A focus on the environment and sustainability
  • Plus much more
Does this sound like the sort of role and organisation for you? Then apply now! We'd love to hear from you.We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at .

Deloitte