Customer Manager - Woolworths
- Auckland
- Permanent
- Full-time
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.Led by Purpose. Driven by You.About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.Role PurposeThe Customer Manager – Woolworths NZ is responsible for leading the Woolworths NZ customer relationship, delivering profitable sales growth, and executing a joint business plan that drives both Kimberly-Clark and Woolworths NZ objectives. This role requires a commercial leader who can navigate Woolworths operating model, leverage insights, and build a long-term growth strategy for our business.Key ResponsibilitiesCustomer Leadership
- Supporting the National Business Manager, assist with the development and execution of the Joint Business Plan (JBP) with Woolworths NZ, aligned to K-C’s strategic priorities.
- Manage commercial negotiations across trade terms, pricing, and investment, ensuring sustainable profitability.
- Lead forecasting and demand planning inputs to optimise supply and meet key supply metrics at K-C and Woolworths NZ.
- Drive collaboration with Woolworths NZ Category Managers and other Woolworths stakeholders to ensure executional excellence.
- Deliver sales, market share, and P&L targets for the Woolworths NZ account.
- Identify and unlock new growth levers, including new product launches, assortment optimisation, and promotional planning.
- Optimise media and retail readiness to maximise brand visibility in Woolworths NZ.
- Partner with Trade Shopper, eCommerce and Category teams to translate shopper insights into actionable plans.
- Lead cross-functional engagement with Supply Chain, Marketing, Finance, and Digital teams to ensure seamless execution.
- Provide clear reporting, updates, and recommendations to senior leadership on performance and risks/opportunities.
- Champion best practice sharing across the broader sales team.
- Analyse customer performance using Quantium, market scan data, and internal dashboards.
- Lead post-event analysis to ensure learning is captured and future plans are optimised.
- 3+ years in account management or commercial roles within FMCG.
- Proven experience managing a retail customer (Woolworths NZ experience preferred).
- Strong commercial acumen with deep understanding of P&L management.
- Excellent negotiation, relationship-building, and influencing skills.
- Analytical mindset with the ability to turn data into actionable insights.
- Strong project management and stakeholder engagement skills.
- Advanced Excel, Powerpoint and data visualisation skills (Power BI/Tableau desirable).
- Find a better work/life balance with hybrid and flexible working options, tailored to suit your lifestyle plus Flex Fridays
- Access 16 weeks of paid parental leave for primary carers and 6 weeks for secondary carers
- Take advantage of 2 recharge days and 1 volunteer day each year
- Enjoy discounts across the range of Kimberly-Clark products
- Benefit from a variety services including health insurance and superannuation
- Purchase up to 2 weeks extra annual leave
- Look after your social, physical and mental wellbeing with our free wellness and mental health resources and social events
- Grow your skills and knowledge with our tailored leadership and development programs, mentoring opportunities plus hundreds of online training courses