network engineer - l2
- Auckland
- $90,000-95,000 per year
- Permanent
- Full-time
Contract Type: Permanent Fulltime
Working Hours: 40 hours per week
Work Arrangement: Hybrid (combination of in-office and remote work)
Start Date: ASAPAre you an experienced Network Engineer who thrives on solving complex problems, sharing knowledge, and delivering exceptional customer outcomes?I'm working with a well-established organisation that's looking for a Level 2 to LEvel 3 Network Engineer with solid experience in a Network Operations Center (NOC) environment. You'll be joining a collaborative, purpose-driven team that plays a vital role in supporting New Zealand's network infrastructure through innovative connectivity and digital services.As a key member of the technical operations team, you'll act as the senior escalation point for technical issues, lead fault resolution efforts, and drive service improvement and knowledge sharing. Your expertise will directly enhance customer satisfaction and support the successful rollout of new technologies.
What You'll Be DoingTake the lead on resolving technically challenging customer support issues (approximately 80% of your time)Contribute to project-based work, including new technology deployments and incident remediation (approximately 20%)Act as a technical SME for internal Level 1 support teams and external ICT providersMentor and train support staff and partners to build their confidence and capabilitySupport the transition of new services and help refine support processes and documentation
What We're Looking ForProven experience in a customer-facing technical support or network operations roleStrong working knowledge of switching, routing, and firewallsHands-on experience with Cisco and/or Fortinet networking equipmentExcellent communication skills, with the ability to translate complex issues into clear, actionable solutionsFamiliarity with Google products and servicesA commitment to continuous improvement and a focus on delivering excellent customer experiencesDesirable: CCNP or Fortinet NSE 5 certification
Why Join This Team?Hybrid working for greater flexibility and balanceJoin a values-driven, collaborative, and inclusive team environmentBe part of exciting projects involving emerging technologiesExcellent opportunities for learning, growth, and career developmentIf you're someone who thrives in a dynamic support environment and enjoys helping others succeed, we'd love to hear from you.For more information, contact Amaan at 022 060 7986 or email: amaan.kazmi@randstaddigital.co.nzAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.experience5 yearsskillsNetwork Operations Center (NOC) Cisco/Fortinet Routing and Switching Firewall Management Customer Support CCNP / NSE 5 Technical Escalationqualifications
- Bachelor Degree