Systems Support Analyst

Whanganui, Waikato
Permanent
Full-time

17 days ago

We have an exciting opportunity for a System Support Analyst to join our team at Fletcher Construction based in Palmerston North.The System Support Analyst provides technical support for key roading applications used by Fletcher Construction, including AWM, M5, Guardian, Juno, and iCos. They work closely with the Roading Applications team to ensure users can effectively meet their operational goals. The role involves managing support processes end-to-end and escalating complex issues to Level 3 support or external vendors when necessary.Join the team at Fletcher Construction:

Competitive salary and flexible working options
Join a driven and engaged team, focused on delivering excellence across the business
Ongoing training and development to help you reach your career goals
Career development opportunities across Fletcher Construction and the wider Fletcher Building group
Access to Fletcher Building Benefits Programme, including:
A market-leading parental leave policy to support employees during significant life events
Employee share scheme and educational and welfare funds
A significant portfolio of retail benefits across major NZ businesses such as ANZ, Z Energy, PlaceMakers, Mico, and Samsung

What you'll bring to the role:

Minimum two years of experience in an application support role, with familiarity in ServiceNow and a solid understanding of AWM.
Skilled in configuring, monitoring, and maintaining roading applications, with knowledge of relational databases and SQL as an advantage.
Experience in fleet and asset management is highly beneficial.
Strong customer focus with a commitment to delivering high-quality service and collaborating effectively with colleagues.
Able to identify risks early and apply analytical thinking with a practical understanding of business needs.
Clear communicator with strong verbal and written skills, including a professional phone manner and effective documentation abilities.
Produces high-quality work with exceptional attention to detail and pride in presentation.

About Fletcher Construction:Fletcher Construction is a strong family of connected businesses partnering with our customers to create places, spaces and networks that work for people. Since 1909 our people have planned, built, maintained, and managed critical infrastructure and buildings to strengthen and serve our communities in New Zealand and the South Pacific. Our people enjoy career development programmes, cross-business advancement opportunities and a range of staff benefits which makes Fletcher an employer of choice.We are actively looking to fill this role and encourage your early application. Applications are reviewed regularly, and we reserve the right to remove the advertisement before the advertised closing date.Research shows that females and minority groups don't always apply for roles unless they match 100% of the requirements. So, if this role is of interest but you feel you don't quite fit, we encourage you to apply anyway. We are enriched by many nationalities, languages, religions, customs, and lifestyles. We are proud of our diversity and see it as one of the things that make us better together.

Fletcher Building

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