Retail & Community Manager - Mons Royale Britomart, Auckland
- Auckland
- $60,000-80,000 per year
- Permanent
- Full-time
- Lead & Inspire: Build, coach and motivate a high-performing team that thrives on delivering results and living the Mons Royale values. Lead from the floor at least 60% of the time, setting the tone for customer service and team culture.
- Retail Excellence: Deliver an elevated in-store experience with a sharp eye on product presentation, stock control, security and overall store operations. Ensure visual merchandising and store standards reflect our premium brand image.
- Community Engagement: Be the heartbeat of local community connection - plan and host activations, events and partnerships that build brand love and customer loyalty within the outdoor and action sports scenes.
- Customer-First Culture: Foster a welcoming and inclusive environment where every customer interaction reflects our passion for performance and sustainability.
- Drive Performance: Take ownership of sales targets, KPIs and team productivity, always looking for ways to grow and improve. Implement retail strategies with agility and work closely with the Regional Manager to align store performance with bigger business goals.
- Team Development: Create a culture of continuous learning, providing regular coaching, training and development opportunities to empower your team.
- Brand Champion: Embody the Mons Royale lifestyle - actively participating in outdoor activities, living sustainably and representing our mission authentically.
- A natural connector who thrives on building relationships - whether with customers, teammates, or local community partners.
- Proven experience in a senior retail leadership role, with a solid track record of hitting sales targets and leading high-energy teams.
- Strategic and hands-on - you're equally comfortable creating activation plans as you are rolling up your sleeves on the shop floor.
- Solid understanding of retail operations, including POS systems, inventory management and merchandising best practices.
- Strong communication and problem-solving skills; able to adapt and lead confidently in a fast-paced, ever-changing environment.
- Passion for the outdoors, sustainability and the Mons Royale brand mission.
- Competitive Salary + Perks: Seasonal product allowance, discounts across the outdoor industry.
- Team Connection: Staff rides, in-store events and social gatherings - we work hard, but play even harder.
- Career Growth: Be part of a fast-growing, globally recognized brand with opportunities for development within and beyond New Zealand.
- Mountain Lifestyle: We’re based in mountain towns because we believe in balance. Whether it's biking after work or skinning up before your shift, we support time in nature.
- Inclusive Culture: We’re proud of our diverse team and the inclusive, adventure-loving culture we’ve built. Wherever you’re from, we welcome you to bring your whole self to Mons.
- Entrepreneurial Energy: You’ll wear many hats and be involved in projects that extend beyond your core role - perfect for those who thrive in a dynamic, high-growth environment.
Get access to Mons Royale gear and discounts across the outdoor industry.Team Building Activities and Incentives
From staff rides to community events, we believe in fostering strong team connections both in and outside of work.Opportunity for Growth.Mons Royale is a fast-growing brand in the action and adventure sports space with lots of opportunities for career development, within and outside NZ.Mountain Town Lifestyle & Flexibility. We are based in mountain towns because we value time spent in the mountains and want to enable and encourage our staff to achieve a work/life balance. While we do work hard and put in the hours, we also believe in the value of having a life outside of the workplace.We value people and our team. Company culture is important to us. We're often together in the mountains, or catching up for a happy-hour bike ride. With offices in Squamish, Innsbruck and our hometown of Wanaka, Mons is comprised of a globally diverse workforce. We hire great people from a wide variety of backgrounds and therefore all qualified applicants receive consideration for employment.Embracing the entrepreneurial spirit. Being a part of a fast-growing brand means that there’s never a dull moment and that you’ll likely be involved in a lot of opportunities that may fall outside of your typical job description. Whether it be helping with an event or being a part of cross-functional meetings, there are always new things to learn.If you’re ready to take the next step in your retail career and align your passion for the outdoors with a company making a difference, we’d love to hear from you!Drop Down to Mons Royale Britomart @ 5 Gore St, to apply in person.