IT Support

Waikato
$25.00-27.00 per hour
Temporary
Full-time

30 days ago

IT Helpdesk Support AgentWe are seeking an enthusiastic and customer-focused IT Helpdesk Support Agent to join a growing team based in the mighty Waikato. You will be responsible for delivering high-quality technical support and assistance, ensuring client IT systems and devices run efficiently and effectively. This is a great opportunity to develop your skills in a dynamic and supportive environment.Responsibilities:

Handle support requests received via phone, email, and ticketing platforms
Identify, diagnose, and resolve a wide range of hardware and software issues
Guide users through troubleshooting steps in a clear and easy-to-follow manner
Accurately log support interactions and maintain detailed records
Escalate advanced or unresolved issues to the appropriate technical teams
Support ongoing improvements to IT support procedures and workflows

Requirements:

1-2 years of experience in a helpdesk or service desk role, preferably supporting retail or fuel industry environments
Good working knowledge of Windows operating systems, basic networking, and POS hardware/software
Strong interpersonal and communication skills with a customer-first mindset
Comfortable working under pressure and managing multiple tasks in a fast-paced setting
Willing and able to be part of a rotating on-call roster when needed

Why Join Us:

Be a key member of an expanding team supporting critical services
Gain hands-on experience with a variety of retail and fuel industry technologies
Explore opportunities for career advancement into onsite support, field technician, or project roles
Benefit from a competitive salary and a workplace culture that values growth and collaboration

Ready to elevate your IT career? We're eager to connect with you!

Tradestaff

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