Parts Interpreter
- Auckland
- Permanent
- Full-time
- Ongoing training and career growth opportunities
- Customer-facing role with variety and challenge
- Great team, awesome support, active social club, Wiri
As a Parts Interpreter based in Auckland but working with Terra’s nationwide team, your role is to provide accurate parts interpretation and solutions to our customers. You’ll handle enquiries across phone, counter, email, web, and chat, ensuring accurate and timely responses at first contact.Using digital tools including Talkdesk and SalesLink, you’ll generate quotes, process orders through to invoicing, and manage returns in line with policy.Working closely with our service and distribution teams, you’ll make sure customer needs are met on time, every time. You’ll also look for opportunities to upsell value-added parts promotions and encourage customers to use our digital platforms, including parts.cat.com.This role is key to delivering a seamless, positive customer experience across every interaction.What Terra offers:
- A competitive salary
- Ongoing training to drive your career development
- $ for $ superan contribution to 6%
- A great team with a huge depth of experience and active social club
- Subsidised medical insurance
- Discount fuel card for family use
- Access to EAP and annual wellness checks
- Service and recognition awards and employee discounts
- PPE and uniform provided
- A customer-centric mindset and excellent communication skills
- Strong attention to detail with proven accuracy in work
- Experience in heavy diesel/mechanical industry, or a related field, preferred
- Confidence using MS Office applications, ERPs, and other software
- Ability to work collaboratively across teams to get the best outcomes for customers