Receptionist

• Welcome guests from around the world, building relationships with both new and returning visitors.
• Ensure accuracy and professionalism with guest information, payments and check-in/check-out procedures.
• Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.
• Safely manage guest property, ensuring correct documentation and storage.
• Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
• Work closely with your team and other departments, including Housekeeping, Food & Beverage and Reservations, to ensure smooth operations.

• Exceptional communication skills both written, verbal and non-verbal.
• You will be an organized individual with a high attention to detail who is also able to take initiative
• Previous experience in a Reservations environment is an advantage
• Prior use of Opera cloud & TARS Database or similar PMS is preferred.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
• You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)

• Learn your Way - Earn while you learn through access to the Accor Academy
• Complimentary meals while on shift
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Access our generous Parental Leave Scheme
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Accor