Can you ensure a seamless customer experience by being accurate and efficient?
Are you interested in a customer facing, IT support role until August 2026?
Do you have outstanding written and verbal communication skills?
Kōrero mō te tūranga - About the roleTe Herenga Waka - Victoria University of Wellington is currently recruiting for a role as a Client Services Analysts on a full-time, fixed-term basis until August 2026 to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions.The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students.Key Responsibilities:
Provide Service Desk and remote desktop support for faults and service requests.
Liaise with other teams, both within and outside of Te Tai Matihiko - Digital Solutions, to ensure a seamless customer experience.
Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
Use troubleshooting skills to diagnose and provide solutions for IT problems.
Ō pūmanawa - About youWe would love to hear from you if you are:
Passionate about providing excellent customer service.
Interested in working with a wide variety of clients on a wide range of systems.
An effective communicator with strong written and verbal communication skills.
A keen problem solver with strong analytical and troubleshooting skills.
A motivated individual with ability to manage multiple tasks concurrently.
Role Description: If this link is not available, click 'apply' to view this on the University careers page.Close date for vacancy: 8 September 2025Contact details for vacancy: If you have any questions regarding this role please get in touch with Blake Whatling (Blake.Whatling@vuw.ac.nz).How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.About Us:Mō Te Herenga Waka - About Our Universityis renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in and learn more about our .About the Team:Ētahi kōrero hai āwhina i a koe - Why you should join our teamReady to make a difference? Join and be at the forefront of innovation! Our team excels in software and hardware support, cutting-edge learning technology, research assistance, project management, and IT security. Embrace a dynamic environment where your skills will thrive and make a real impact. Be part of a forward-thinking team dedicated to excellence and continuous growth.
