Assistant Manager (Duty Manager) Front Office

Accor

  • Auckland
  • Permanent
  • Full-time
  • 9 days ago
Company DescriptionNestled in the heart of Auckland's CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.Job DescriptionOversees front office operations during their shift, ensuring smooth guest service and staff coordination.Handles guest complaints, special requests, and emergencies in a professional and timely manner.Supervises front office staff and supports them in delivering high service standards.Coordinates with other departments (housekeeping, maintenance, F&B) to resolve guest or operational issues.Acts as the hotel's representative in the absence of senior management, ensuring all procedures and policies are followed.Qualifications
  • Proficiency in Opera or Opera Cloud PMS
  • Experience hotels
  • Experience in a similar role
  • Approachable, accommodating, and upbeat.
  • You will be able to multitask and use your outstanding time management abilities to adhere to tight schedules while performing duties in a fast-paced setting.
Additional Information
  • Staff & Friends/Family rates at Accor hotels worldwide
  • Opportunities for further development and worldwide career progression
  • Diverse and inclusive work culture
  • EAP Services + Flexible Rosters
  • Supportive & Inclusive Leadership + Collaborative & Respectful Management
  • Free meal at work + Anniversary Stay (Every year) + Annual Wage Review + Weekly Pay + Uniform

Accor