Are you interested in a 6-month fixed-term, full-time role?
Do you have a tertiary qualification and experience in finance or accounting?
Can you effectively problem-solve, prioritise and manage conflicting workloads?
Kōrero mō te tūranga - About the roleTe Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiarāhi Utu Tauira - Student Fee Adviser to join the Student Finance team in a 6-month, fixed term, full-time role to support our team over the peak enrolment period. This role sits under Student Operations, which also encompasses our Admission & Enrolment team, and is based at our Kelburn campus.Kaiarāhi Utu Tauira - Student Fee Advisers are responsible for the efficient and effective management of student fees, including debt management, working within the student fees policies and processes to enable a high-quality, seamless student experience.Key responsibilities:
Provide excellent customer service to students and staff by providing timely and professional advice and support on all fees related matters.
Process transactions accurately and within required timeframes.
Manage the electronic information exchange process between the Ministry of Social Development (Studylink) and the University and assist students with any fee or study details required for loan or allowance applications.
Ō pūmanawa - About youYou will be a motivated, empathetic, customer-focused individual who can take the initiative, provide excellent financial administration and have an eye for detail.This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament. You will pick up new skills, knowledge and software quickly and be able to adapt to a changing environment. You will proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.Key requirements:
A relevant tertiary qualification or demonstrated relevant experience in finance or accounting.
Previous experience of a strong client centric approach to delivering excellent customer service or client services.
Proven ability to work to a very high standard of accuracy, with an appreciation of the importance of data integrity.
Proven ability to problem-solve, prioritise and manage conflicting workloads.
Please note, as this role is to support our team over a busy period, substantial pre-arranged annual leave / holiday plans may not be able to be accommodated.Role Description - If this link is not available, click 'apply' to view this on the University career's page.Close date for vacancy: 19 September 2025.Contact details for vacancy: If you have any questions regarding this role please get in touch with Paige Jarman ( ).How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.About Us:Mō Te Herenga Waka - About Our Universityis renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in and learn more about our .About the Team:Ētahi kōrero hai āwhina i a koe - Why you should join our teamDiscover Student Operations where we offer streamlined services to support students' academic journey, including admission, enrolment, fees, financial support, course timetabling, and exam support. Our continuously improving operations ensure a smooth and efficient experience. Join our team and make a difference!
