Technology Support Analyst - Apps

Auckland
Contract
Full-time

29 days ago

Company : Sime Darby Motor Group (NZ) LtdIn New Zealand, Sime Motors imports, distributes, sells and services a wide range of the world’s premium truck, transport and passenger vehicle brands. We also offer used vehicles and leasing solutions. Our New Zealand group represents over 22 brands and employs 1000 people. Together, we deliver the best products and solutions to help New Zealand move and develop.The IT team are a 25-strong team of friendly professionals providing IT support to the people behind our retail and trucking brands such as Continental Cars BMW, Porsche, and Ferrari, as well as Truck Stops, TWL, MTD, Palfinger, and Hyster.About youThe ideal candidate will already have experience in a Service Desk or an Application Support environment. You must bring technical expertise and the ability to quickly assess a situation to resolve IT issues or escalate when needed for the employees across the business units.What We’re Looking ForWe’re seeking a proactive, customer-focused IT professional with 1–3 years of service desk or application support experience. You’ll bring strong diagnostic skills, clear communication, and the ability to build rapport across all levels of the business to join our Digital Technology team in Auckland, on a 12 Month Fixed-Term contract. As a Technology Support Application Analyst, you will be the first point of contact for all Digital support issues/requests, helping to keep our operations running smoothly.What You Will Do

Provide 1st & 2nd level technical support to end-users, respond to IT incidents and service requests, prioritise, escalate, troubleshoot hardware, software, network, and application-related issues effectively (DMS, D365/Annata, Autoline)
Retain ownership of incidents and requests from start to finish, tracking, reporting, and ensuring resolution in a timely manner.
Provide excellent customer service and technical support via phone, email, teams, face to face and our service portal
Manage ITSM platform tickets, ensuring accuracy and timely resolution and providing clear, empathetic communication with end users.
Capture, document, and utilize knowledge to resolve incidents and service requests as quickly as possible.
Collaborate with internal teams and external vendors.

What You Will Bring:

Tertiary qualification in Information Technology, Business or equivalent
Technical knowledge of operating systems, IT infrastructure, software applications.
A deep understanding of IT support environment – previous experience in a Service Desk or Application Support role will be highly beneficial.
Working experience in supporting CRM platforms, ERP, Dynamics 365, DMS systems preferred
Problem-solving skills around analysing issues, critical thinking, creativity, and finding solutions quickly
Strong troubleshooting and analytical abilities – a methodical approach to identifying, diagnosing, and resolving IT incidents.
Proficiency with Microsoft Technologies (Azure AD, Teams, SharePoint, Intune) and ITSM tools, ticketing systems for tracking and managing user support requests
Strong communication skills – the ability to communicate clearly, professionally, and effectively with all levels of the organisation.
Customer service mindset, showing empathy, patience, and professionalism to deliver a positive experience for each user.

You'll be based in our Newmarket/Ellerslie/Wiri office, working 40 hours Monday-Friday between the hours of 7.00am and 5.30pm.What We Can Offer YouWe offer company benefits including a competitive salary (reviewed annually), a comprehensive privileges programme, training and development opportunities, and special leave allowances to support a healthy work-life balance.We're proud of our team culture because it's built on a desire for everybody to fulfil their potential. If you're up for a challenging and rewarding IT role with room to grow, apply now.To learn more about us visit www.simedarby.co.nz or email recruitment@simedarby.co.nz for more information. The recruitment process involves reference checks and right to work checks.

Sime Darby

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