Technical Support Analyst
- Auckland
- $65,000 per year
- Permanent
- Full-time
A global leader in the media and technology industry is looking for a skilled level 1 Technology Support Analyst to join its ambitious and fast-evolving team. This organization is driven by innovation and is committed to delivering best-in-class technology solutions to enhance user experiences and streamline operations across its markets. Joining this team provides an opportunity to contribute to a company that values collaboration, diversity, and professional development.The Role
As a Technology Support Analyst, you will focus on ensuring the effective and efficient operation of end-user support and general technology issue resolution our client's internal users. Reporting to the Technology Support Lead, you will advocate for users across a variety of business units to ensure that technical challenges are resolved with a positive and efficient end-user experience. In addition to resolving tech issues, you'll play a role in supporting technology projects, support leadership teams as needed, and provide executive-level AV support. This position will require presence in an office setting as per attendance policies and may involve occasional travel to other regional offices.Responsibilities
- Deliver local first-level support to end users using the organization's ITSM tools and accompanying workflows.
- Assist with global technology initiatives and projects as they impact the local users.
- Prioritize and escalate technical issues based on urgency, impact, and priority.
- Identify recurring technical support trends and collaborate with global Service Delivery teams on improvements to enhance the end-user experience.
- Deliver executive "white glove" IT support and provide specialized assistance for audio-visual (AV) needs.
- Facilitate and coordinate on-site activities such as office relocations or scheduled technology maintenance.
You are a tech-savvy professional who thrives in a dynamic and high-pressure environment. You are a skilled problem solver with a proactive attitude, capable of adapting to the needs of different teams across a large global organization. A self-starter by nature, you are eager to continuously improve processes and deliver exceptional customer support to all stakeholders.Qualifications and Experience:
- 1-2 years of professional IT experience, with a focus on end-user and desktop support and audio-visual set-up.
- Proficiency in MS platforms, such as Microsoft Office, Windows OS, and Apple Mac OS, in addition to expertise in desktop and mobile device technology relevant to creative or media operations.
- Familiarity with service management tools like ServiceNow and associated workflows.
- Ability to identify non-standard technical requests and guide end-users to company-approved solutions.
- Experience with tools like JAMF, SCCM, Intune, Active Directory, and Cloud Access Security Brokering (preferred but not required).
- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide clear direction to team members.
- A background in media or entertainment industries is advantageous.
- Demonstrated ability to exercise sound judgment when making decisions and manage multiple priorities effectively.
- Passionate about delivering incredible customer service and solving complex technical challenges.
- Highly detail-oriented and committed to excellence in execution.
- Skilled at prioritizing tasks, efficiently managing time, and working calmly under pressure in high-stakes environments.
- Comfortable working independently but also enjoys collaborating within teams across various departments.
- Demonstrates patience and cultural awareness when working with teams in global environments, appreciating differences in operations and communication.
- Communicates ideas clearly and effectively using user-friendly language tailored for non-technical team members.
- Highly organized and takes a hands-on approach when needed.
- Fluent in the local market's official language(s) and possesses B1-level English skills at a minimum.
- Maintains confidentiality and handles sensitive data with the utmost professionalism.
- Flexible and open to working in different office locations when required.
Please send your resume in Microsoft Word format by clicking on the apply button or for further information, Stanley Onacha in our Auckland office on 09-915-6700.Job Reference No: 06900-0013242906By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.