Technical Support Analyst
- Auckland
- $70,000 per year
- Permanent
- Full-time
Step into the future of healthcare with one of New Zealand's leading healthcare organizations! Renowned for its excellence and nationwide presence, this company is synonymous with trust, innovation, and world-class care. As part of this dynamic team, you'll play a vital role in driving positive change in people's lives while advancing your career. With cutting-edge technologies at your fingertips and a strong emphasis on professional growth within a collaborative, supportive culture, this is your chance to make a meaningful impact in a way that truly matters.The Role
This role offers the chance to provide outstanding Level 1 and Level 2 technical support while ensuring seamless technology operations for internal stakeholders. As the Service Desk Analyst, you will be the first line of support, delivering solutions by phone, email, or in person across a variety of hardware, software, and digital services.Key duties include:
- Offering IT support while delivering an exceptional customer experience to end users.
- Troubleshooting and resolving incidents, service requests, and problem tickets professionally.
- Supporting a range of technologies, including M365, Active Directory, Teams, VPN solutions, hardware devices, and printers.
- Contributing to maintaining and updating the Service Desk knowledge base to improve first-call resolution and response times.
- Participating in after-hours and weekend on-call support.
- Assisting in technical aspects of project delivery and providing digital services and training to end users.
- Continuously improving customer-centric processes, keeping communications user-friendly for technical and non-technical stakeholders.
You are a proactive, solutions-focused professional who enjoys troubleshooting and building meaningful relationships with customers.
To succeed in this role, you'll have:
- Experience: At least 3 years in IT support in a corporate technical role. Enterprise-level experience preferred.
- Technical Competencies: Strong knowledge of desktop technologies (e.g., M365, Teams, VPN tools, MFA solutions), Active Directory user management, and troubleshooting hardware and peripheral devices. Skills in technologies such as Group Policies and basic PowerShell scripting would be an advantage.
- Communication Skills: Outstanding verbal and written communication abilities (especially over the phone and via email) with the ability to simplify technical jargon.
- Customer Service Orientation: A passion for helping people and ensuring a great user experience.
- Certifications: ITIL or other service management training and technical certification in end-user computing systems preferred. A tertiary qualification in computing or a related field would be an advantage.
- Familiarity with healthcare or hospital IT environments would be a plus.
- Operational experience with service management tools such as ServiceNow or Cherwell.
- Working in a reputable and impactful organization with strong values and a future-focused approach.
- Ongoing training, development, and career progression opportunities.
- A role that fosters a balance between hands-on problem-solving and building customer relationships.
- The satisfaction of contributing to critical services that help improve lives.
Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Dominique Smith in our Auckland office on 09-915-6700.Job Reference No: 06900-0013272329By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.