Conference and Events Supervisor
- Rotorua, Bay of Plenty
- Permanent
- Full-time
- Lead the setup, delivery, and pack-down of conferences, events, and banquets in accordance with 5-star standards and client specifications.
- Supervise the conference and events service team, ensuring rostered staff are trained, supported, and meeting performance expectations.
- Liaise effectively with Sales, Food & Beverage, Front Office, and Housekeeping to ensure seamless guest experience.
- Act as the main point of contact for event clients on the day, handling any issues or changes promptly and professionally.
- Conduct pre-event briefings and attend post-event debriefs with stakeholders for continuous improvement.
- Maintain compliance with the Health and Safety at Work Act 2015, including incident reporting and hazard management.
- Ensure setups adhere to safe manual handling and layout standards.
- Maintain appropriate stock levels of equipment and supplies, reporting any maintenance or resupply needs.
- Promote a positive, inclusive, and respectful team culture, aligned with the Hotel’s Code of Conduct and the Employment Relations Act.
- Maintenance of databases of key contacts/clients.
- Achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.
- Perform any other reasonable requests and duties as required by Hotel Management.
- Work within hotel policy on hours, breaks, and remuneration, ensuring rest and meal break entitlements are honoured.
- New Zealand Certificate in Hospitality or Event Management (Level 4 or above) or equivalent.
- First Aid Certificate (NZQA recognised).
- Understanding of AV setups and systems.
- Familiarity with hotel PMS and event software (e.g., Opera, Delphi, iVvy).
- Previous experience in an event operations or hospitality supervisory role, ideally in a luxury or 5-star hotel environment.
- Sound understanding of New Zealand workplace expectations, including team leadership, guest service, and H&S responsibilities.
- Confident in managing teams and interacting with diverse clients and cultures.
- Physically fit and able to assist with event setups and movement of equipment.
- Flexibility to work rostered shifts, including weekends and public holidays as required under the Holidays Act 2003.
- Legal right to work in New Zealand (NZ Citizen, Permanent Resident, or valid Work Visa).
- Impeccable attention to detail and commitment to delivering 5-star service.