Customer Care Consultant

Madison Recruitment

  • Auckland
  • $60,000-64,000 per year
  • Contract
  • Full-time
  • 15 days ago
nib is New Zealand's second largest health insurance provider. They offer value for money and have been providing affordable health cover to more than one million people across the Tasman for more than 60 years!The Role: Taking inbound phone calls from new and existing customers regarding health insurance products, general policy queries, claims process, updating customer information and more. Day to day you will be:
  • Speaking to a diverse range of customers
  • Resolving customer queries and complaints in a timely manner
  • Update customer records using in-house CRM systems
  • Handling new claim lodgements when required
The Customer Care role is a great place to start or grow your insurance career and to learn about the organisation. With your knowledge you will be able to progress into various areas of the business, take on email query management, or even claims management.We have several fixed term contract roles availble ranging from 3 -11 monthsThe Hours:
  • 37.5 hours per week between 8am - 5.30pm Monday to Friday (need to be fully flexible between these times)
  • Once you are fully trained in the role you will have the flexibility to work from home up to 80% of your work week
  • First 4 - 6 weeks you will be required to be in the office full time
Benefits:
  • Competitive salary and short-term incentive program
  • Free Health, Life, Critical Illness, and Income protection Insurance plus discounts for family
  • Extensive leave benefits including 22 days annual leave, 18 weeks fully paid parental leave and sick leave available immediately
  • Health and wellbeing allowance and discounts
  • Supportive and diverse culture
  • Thorough on-boarding, followed by ongoing support and career development opportunities
  • Partnering retailers, restaurants, and gym discounts - updated and added to regularly
  • EAP sessions availble for employees and their immediate family
  • Weekly fresh fruit
  • *Please note some of these benefits are not applicable for contracts under 6 months
To be successful in this role we are looking for:
  • Proven experience in a contact centre and/ or hospitality and retail background
  • Resilience and empathy are a must
  • Excellent communication skills and the ability to grasp medical terminology with ease
  • Genuine drive for delivering exceptional customer service
  • Can do attitude that is accountable for work and actions
  • The motivation to learn and take constructive feedback
  • Openness to embrace change
To kick start your career in the insurance industry click APPLY

Madison Recruitment