Regulatory Support Officer

Auckland
Permanent
Full-time

12 days ago

Opportunity for personal development and professional career growth
Hybrid working option available upon training completion
Permanent full-time position - Auckland CBD

He angitūtanga: The opportunityAuckland Council's Building Consent team is seeking a Regulatory Support Officer for their team based in Auckland central. The role will report directly to the Team Leader.You will have the opportunity to use your solid organisational and administrative skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment. You'll also be involved in the important behind-the-scenes work that ensures data integrity, accuracy, and consistent delivery of high-quality service.Our team strives to provide the best possible service to our customers, and we value individuals with a "can-do" attitude and a drive for continuous improvement. This is a role in a fast-paced environment with tight deadlines, where you'll work at pace to deliver quality outcomes while adhering to regulatory requirements. There are real progression opportunities within our team and wider Auckland Council, allowing you to grow and develop your skills along the way.Day-to-day you could expect to work on:

Providing end-to-end support for all consenting applications in the department for Building Consents, ensuring processes run smoothly.
Ensuring the accuracy and consistency of system data, including data analysis, data cleaning, and reporting.
Managing the auditing and review of Building Consent applications, ensuring compliance with statutory timeframes and delivery standards.
Ensuring requests for information are managed effectively and deadlines are met.
Applying a process-driven approach to identify and resolve discrepancies in the system, ensuring data integrity.
Demonstrating an inquisitive mindset, you will know what to look for and when to seek out information to ensure thorough completion of tasks.

You can find the position descriptionHe kōrero mōu: About youTo be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.What we will be looking for:

Exceptional written and verbal communication skills.
At least 4 years of experience in business administration and customer service roles.
A strong process-driven approach with a commitment to seeing tasks through to completion.
Confidence in working with complex databases and managing detailed information.
A proactive problem solver, able to adapt quickly to change and contribute to ongoing process and system improvements.
Experience in managing financial account reconciliations and resolving customer disputes.

Ngā āhuatanga kei a mātou: What we offerAt Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.You'll be joining a team of passionate administrators, who are working towards providing the best local and regional building consenting services for Aucklanders. Our team is results-driven and genuinely want to help our customers to realise their property dreams. This varied role offers you a different challenge every day and will offer you the empowerment of your own learning to enable you to continually grow your knowledge within our team.We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of.As part of our organisation, please view a range of our:Tono Mai: Apply Now!Application close date: 14 September 2025Our employer Kiwisaver contribution is additional to base salary offered.Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.#workingforauckland #aucklandcouncil #regulatorysupport #buildingconsents #buildingcontrol

Auckland Council

Apply Now