Peer Support Worker Phone Line

New Zealand
Contract
Part-time

1 day ago

Your Career - For People, For PurposeUse your personal lived experience and make a difference every day at Ka Puta Ka Ora Emerge Aotearoa.He Kōrero Mō Mātou | About UsKa Puta Ka Ora Emerge Aotearoa - Peer Services (formerly Mind & Body) is dedicated to strengthening whānau and communities using lived experience. Since 1998, we have provided peer-led support, advocacy, training, and consultancy, guided by hope, personal power, and connection. We support people facing mental health and addiction challenges to take charge of their recovery and wellbeing. Our work includes de-stigmatising mental distress, reducing marginalisation, fostering social inclusion, and delivering mental health education in workplaces, schools, and organisations-supporting people move forward and reach their full potential.He kōrero mō te tūranga | The RolePeer Services has a contract with Whakarongorau and we are looking for an awesome, well-rounded Peer Support Workers to provide a peer support phone response to the national 1737 mental health and addictions helpline.We have one fixed term position available until Tuesday 30 June 2026, this position is 34 hours a week. The shifts are rostered Monday to Sunday 1.45 pm - 10.15 pm (some work outside these hours may be required).Since this role is working from home, you can be based anywhere in New Zealand.He kōrero mōu | About YouWe are looking for people who have personal lived experience and want to use their recovery journey to help support and inspire others.You will have a proven ability to work effectively with peers from differing cultures, especially Māori and Pasifika. Importantly, you will need to be able to work independently and take active responsibility for monitoring and maintaining mental health.If you bring along the following, we would love to hear from you:

New Zealand Certificate in Health and Wellbeing (Peer Support) Level 4
Experience supporting others via phone lines
1+ years' experience working in the industry
Have active listening and good communication skills, be positive, and encouraging with a good sense of humor
Ability to work in a team environment and be adaptable

*Please include a half-page introduction/biography about yourself and what you have learned from your personal experience of mental distress or addiction challenges and your journey to well-being. What value has it had in your life? Unfortunately, we can not accept applicants without personal lived experience.Ko tā mātou mahi | We offer

On-going group supervision and co-reflection
Great staff benefits, including store discounts
Ability to work anywhere in New Zealand
A career that positively impacts your community

Me pēhea te tono mai | How to applyIf you are interested in joining an organisation that is passionate about making a positive difference in your community, we would love to hear from you. Apply today. This position will be advertised until filled.

Emerge Aotearoa

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