Service Manager

• Monday - Friday role
• Work core business hours between 8am - 5pm
• On-call once every 4-6 weeks
• Leadership position for a passionate social services professional
• Residential service for 5-6 young people at a time
• Stay durations vary, from short-term (a few months) to long-term (a year or more)

• Ongoing professional supervision if required
• Paid maintenance of annual registration (APC)
• Additional paid leave: 3 wellbeing days per annum, 5-10 study leave days, and cultural leave days
• Discounted health insurance
• Store/gym discounts with selected brands
• Ongoing professional development opportunities

• Provide leadership and emotional support to your team, ensuring they have the resources and guidance needed to offer the best care possible.
• Work closely with external agencies to process referrals and ensure a smooth transition for new residents.
• Offer compassionate, solution-focused responses to challenges within the home, drawing on your frontline experience in social services.
• Ensure staff training, policies, and compliance requirements are met, creating a safe and well-prepared team.
• Oversee rostering and team coverage, ensuring continuity of care for the young people.
• Be a key point of contact within the wider organisation, offering insights and support as needed.
• Attend meetings alongside mental health professionals, young people, and their families to foster a collaborative and supportive approach.

• Full registration with SWRB, DAPAANZ or NZAC + current Annual Practicing Certificate
• Leadership experience in social services, with at least 2 years of team management in youth-focused care.
• Background in family counselling, school counselling, or youth work is highly valued.
• A full, clean New Zealand driver's licence.

Frontline Recruitment