Digital Improvement Lead, Network Communications | ATOC

Auckland
Contract
Full-time

17 hours ago

Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.Te Whiwhinga mahi | The opportunityAuckland Transport Operation Centre (ATOC) is a joint venture between Auckland Transport and Waka Kotahi NZ Transport Agency which works behind the scenes to ensure our network keeps moving and that whoever uses it has a safe and efficient journey.In this role you will be responsible for leading the design and delivery of digital products and initiatives for our Network Communications function, to help shape the future of customer communications across the transport network.You'll be at the forefront of designing and delivering digital products and initiatives that enhance how we communicate with customers, especially during disruptions, emergencies, and planned events. You'll work across Auckland Transport, NZTA, and with external stakeholders to lead virtual teams that deliver improvements across people, processes, and technology.Nā tāu rourou | What will you bring?You'll bring a strong background in digital product delivery, service design, or transformation, with proven experience leading cross-functional teams in complex stakeholder environments.With a customer-first mindset driven by a passion for improving public services through digital innovation, you'll ideally have:

8 years' experience delivering improvements across people, process and technology
Experience working in an innovation or product development environment.
Ability to help foster a customer centred culture with cross functional teams through relentless customer focus.
Ability to align focus of stakeholders towards a unified experience that meets evolving customer needs.
Tertiary qualification in technology, business, project management, or another relevant field

Ko mātou tēnei | Our OrganisationAt AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.In addition, we also offer:

Investment in your professional development and training
25% discount on public transport services across Auckland
Modern CBD (Wynyard Quarter) waterfront-based office
Paid parental and partner leave
Study assistance
Health and Wellbeing benefits
Professional memberships
AT Connect groups such as Mana ka Māori, Women@AT, and many more!

Tono mai ināianei! | Apply Now!Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.We tiaki all those who use transport in Tāmaki Makaurau.Please contact Amanda Willis, on for any further information or questions.LI #AW1Yes Please note, this position is deemed a safety sensitive position and will require the successful applicant to undertake pre-employment drug and alcohol testing.Yes Auckland Transport is committed to the protection and wellbeing of children. A component of this role involves interaction with children so, as a part of the assessment of candidates, we will require Police Vetting of candidates to ensure we are providing a safe environment for children. This requirement complies with the Vulnerable Children Act 2014.Yes Please note, this position is deemed a safety sensitive position and will require the successful applicant to undertake pre-employment drug and alcohol testing.Auckland Transport is committed to the protection and wellbeing of children. A component of this role involves interaction with children so, as a part of the assessment of candidates, we will require Police Vetting of candidates to ensure we are providing a safe environment for children. This requirement complies with the Vulnerable Children Act 2014.

Auckland Transport

Apply Now