Credit Solutions Team Leader

Hamilton
Permanent
Full-time

17 days ago

In the moment, for the future:At Genesis, care shows up in so many ways. We're a place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued. Whether you're just starting out or bringing years of experience, you'll find a team that lifts you up and helps you thrive. If you're looking for a workplace where wellbeing and belonging are part of the DNA, you've found it.What you'll do:Lead our Credit Solutions team to deliver compassionate and effective solutions for customers experiencing financial hardship, while ensuring efficient and compliant credit operations. Some of the key responsibilities are:

Lead payment support strategies, including tailored payment plans and referrals to support services.
Proactively engage with at-risk customers, prioritising solutions that maintain electricity supply.
Oversee credit collection activity, including debt referrals, write-offs, sales, and reporting.
Lead and develop the Manaaki Kenehi team, supporting vulnerable and medically dependent customers.
Partner with internal teams and manage third-party providers to ensure compliance, KPI delivery, and a customer-first approach.

What you'll bring:

3+ years' leadership experience in customer-centric environments.
Proven success leading high-performing, multi-disciplinary teams.
Strong commercial and financial acumen.
Experience optimising processes for efficiency, with a focus on continuous improvement.
Ability to navigate sensitive customer situations with empathy and professionalism.

How we'll help you thrive:At Genesis, we know that every moment matters - it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future.Some of our benefits include:

Southern Cross medical insurance, plus life, trauma and income protection insurances.
Electricity and gas discounts and an extra 20 Power Shout hours per year.
Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance.
Flexible working and leave options to support you to balance personal and professional needs.
Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings.
Career development opportunities and a supportive learning culture.

We're proud of our strong culture, which makes Genesis a great place to work. Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.Ready to join us?A role with purpose. A team with heart. A place where you can be yourself and do your best work - all while shaping the future of energy in Aotearoa New Zealand. Ready to discover what's possible and how far you could go? We'd love to hear from you. This could be your moment, apply now!Everyone's journey is differentAt Genesis, we understand that everyone has unique needs and experiences. We're committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know. We're here to support you every step of the way.

Genesis Energy

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