Service Desk Analyst

Mount Wellington, Auckland
$70,000 per year
Permanent
Full-time

19 hours ago

Job Description:The CompanyWe're proud to be partnering with a nationally respected organisation that plays a vital role in the health and wellbeing of communities across Aotearoa. With a long-standing reputation for care, integrity, and service, our client is a leader in delivering essential support services that truly make a difference in people's lives.The organisation is values-driven, future-focused, and committed to fostering a culture of compassion, collaboration, and continuous development. This is more than just a job, it's a chance to contribute to a mission that matters. If you're looking for a role where your skills and heart can align, and where your impact will be felt across the country, this could be the perfect fit.The RoleWe're seeking a proactive and customer-focused IT Support Analyst to join a dynamic team and play a key role in supporting the day-to-day operations of the ICT function. This role is ideal for someone who thrives in a fast-paced environment and enjoys solving technical challenges while delivering exceptional service.Key Responsibilities:

Provide technical support across desktop hardware, software, operating systems, and IT infrastructure.
Act as the first point of contact for technical assistance via phone, email, or ticketing system.
Troubleshoot and resolve hardware and software faults within defined service desk time-frames.
Deliver high-level system availability and customer satisfaction through effective problem diagnosis and resolution.
Install, configure, upgrade, and maintain a wide range of hardware including desktops, laptops, servers, printers, mobile devices, and AV equipment.
Install and maintain software including Windows OS, Microsoft Office Suite, security tools, and business applications.

This role operates on a 24/7 rotating roster (4 days on, 4 days off):

2-day shifts - 6am to 6pm
2-night shifts - 6pm to 6am

Your profile:

Strong communication skills with a customer centric approach
2 - 3 years' experience in a Service Desk role or similar
Familiar with ITIL best practices
Thrive in environments where no two days are the same

This role is based in Mount Wellington and parking is available on-site. Perks and benefits include retailer discounts and KiwiSaver.Please note this role is currently only open to NZ citizens or residents as they cannot offer visa support.How to apply
Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Dominique Smith or Stanley Onacha in our Auckland office on 09-915-6700.Job Reference No:
06900-0013291265By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Robert Half

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