Service Desk Analyst
- Auckland
- Permanent
- Full-time
- Service Desk Analyst
- East Auckland - onsite role
Join a supportive team where your skills will make a real impact!About the role:
Our client is seeking a Service Desk Analyst to be the first point of contact for technical support. You'll play a key role in keeping systems and users running smoothly, ensuring every support request is handled efficiently and with care.
Your responsibilities will include:
- Managing the IT Service Desk mailbox and answering support calls.
- Logging and tracking all incidents and requests in the ITSM system.
- Providing timely updates and clear communication to customers.
- Delivering exceptional customer service while following ITIL processes.
- 2-day shifts - 6am to 6pm
- 2-night shifts - 6pm to 6am
- 2-3 years' experience in a Service Desk / Help Desk environment
- Familiar with ITIL processes for incident & problem management
- Strong communication skills and a customer-first mindset
- Currently based in New Zealand with legal right to work
- Permanent opportunity in Auckland
- Be part of a collaborative team that values growth and learning
- Variety in your work with a rotating roster that gives you extended time off
Apply now or get in touch with Ransi Ekanayake at ransirini.ekanayake@beyond.co.nz / 027 553 4469.BH : 130726Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information