Online Customer Relations Assistant - Full Time - Auckland South

thl

  • Auckland
  • Permanent
  • Full-time
  • 1 month ago
Our busy Mangere branch is looking for an exceptional Online Customer Relation Assistant to be part of the exciting and growing world of customer relations and online retail sales.We pride ourselves on excellent Customer Service (both in store and online) and strive to 'go the extra mile' for customers. As a key point of contact for online customers, you will be an integral part of the team at RV Super Centre. While having a RV, Camping, Marine, Kitchens, Plumbing or Vehicle sales background is an advantage, it is not a necessity.We are looking for the 'right' person not the 'right now' person.As a full-time permanent Customer Relations Assistant, you will be providing outstanding customer service with all our online customers and suppliers, processing online orders from start to finish, you must have great attention to data detail and ability to calmly communicate, and problem solve with the objective of our customers always being 100% happy.Your key qualities will include:
  • Superb communication skills, both verbal and written
  • Easily build rapport with customers and suppliers alike
  • Excellent PC Skills (Excel / Word / Outlook / Teams) - intermediate or above
  • Strong numerical and data aptitude
  • 1+ years proven experience in either customer support, retail or online sales
  • Experience with Online Retail, POS or Ecommerce systems
  • Wiliness to learn new skills, systems, products
  • Strong team player (Collaborative working style)
  • Impressive attention to detail
  • Happy to ask questions
  • Be proactive and solution focused
  • Have strong time management and organisation skills
Your key responsibilities will include:
  • Help support the transition from our existing website to Shopify
  • Be across the detail of product data integrity and reporting
  • Grow excellent product knowledge & have a keen interest in learning new products
  • Upsell products or suggest replacements
  • Answer customer enquiries via phone, email, website, Trade Me
  • Processing online orders, steps include:
  • Creation of orders
  • Splitting orders to be dispatched by various warehouses/suppliers
  • Creating & Receipting Purchase Orders
  • Communicating with customers/suppliers/couriers
  • Proactively following up on orders.
  • Ability to meet deadlines
  • Help update website content including products & photos when required
  • General administrative duties
  • Travel and Assist at Trade Shows when required
  • Other duties as required
Benefits:
  • Competitive wage and comprehensive company benefits
  • Flexible work environment that embraces travel and experiences
  • Career progression opportunities within thl
  • Diverse and inclusive team culture
Ready to Join Our Team? If you're an effective communicator with an enthusiastic, proactive attitude, and have the skills and experience listed above, we'd love to hear from you!Job DetailsReference # 49149
Posted on 16 Jul 2025
Closes on
Location(s) Auckland South
Expertise Sales
Job level(s) Experienced/Skilled
Work type(s) Full Time
Group division RVSC
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