Scheduling Coordinator

• Make a real difference in the lives of patients and their families as a Scheduling Coordinator, you'll be responsible for booking, confirming, and coordinating patient appointments to meet the clinical and operational needs of our client.
• Along with your team members, you'll also provide administrative and back up reception support when required, ensuring a professional and welcoming experience for patients and visitors.

• As part of a team of Clinic Schedulers you will be primarily be responsible to book, confirm and co-ordinate patient appointments and associated activities to ensure patients' needs are met within the Practice guidelines and timeframes.
• Accurately input patient and billing information into relevant systems (e.g. patient software and Microsoft Office - both to be shortly upgraded)
• Liaise with Doctors, other clinical and admin staff to optimise scheduling and ensure timely service deliveryIf required, on occasion provide reception support including answering calls, greeting patients and visitors
• Maintain accurate and confidential records (electronic and paper-based)
• Assist with general administration duties and support process improvement initiatives
• Ensure compliance with privacy, confidentiality, and health & safety policies

• Proven communication skills (verbal and written) with a strong customer focus
• Resilient, can-do attitude, open to upcoming IT changes, training on
• Able to work both independently and as part of a team in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Previous clerical/administrative experience in a healthcare setting an advantage
• Cultural sensitivity and awareness when interacting with patients from diverse backgrounds

• Work in a leading-edge, patient-focused environment
• Two roles available, one due to growth!
• Up to $75,000 dependent on experience
• Full Southern Cross Health insurance cover for employee only (Wellness 1)
• Four weeks leave, after five years this increases to 5 weeks/year
• Free Parking
• No uniform required
• Social Club, Bar BQ's, morning teas, team building events, mid-winter Christmas etc
• Opportunities for professional development and training
• First three months onsite then hybrid ie two days WFH - three days onsite which could be in Epsom or Northshore, if latter - only 1 day/week out of the three though)
• Fruit boxes
• Hours 7.30am to 4pm or 8am to 4.30pm

Kinetic Recruitment